#Japan #Life Insurance #Kobe #MetLife #HDI Japan

MetLife Life Insurance's Remarkable Achievement

MetLife Life Insurance, led by Dirk Osteen as CEO, has recently announced an impressive accomplishment: it has received a three-star rating in the 2025 HDI Benchmarking for the life insurance industry. This assessment is conducted by HDI-Japan, a subsidiary of Think Service Co., which evaluates customer service based on international support standards.

The HDI Benchmarking program uses a unique blend of volunteer reviewers and professionals, ensuring a customer-centric perspective. Awards are given based on a four-tiered rating system that ranges from three stars to no stars, making it a highly competitive endeavor.

In the categories of “Inquiry Support” and “Web Support,” MetLife was recognized for its excellence. The three-star rating reflects the company’s commitment to providing clear and reliable service. Here's a closer look at the specific areas that earned MetLife these accolades:

Evaluation of Web Support

The web support system was commended for its user-friendliness and the reassuring experience it offers to first-time visitors. Customers appreciate that they can easily find information and access support without hassle, solidifying their trust in MetLife’s capabilities.

Insights on Inquiry Support

The inquiry support aspect received notable recognition for the following attributes:

• - Empathy and Engagement: MetLife's representatives actively listen to customers' concerns and emotions, fostering a two-way communication channel.
• - Knowledgeable Guidance: Even when customers have uncertainties regarding policy details, the staff provides supplementary explanations or rephrasing as needed, building confidence among clients.
• - Quick and Accurate Responses: The staff’s ability to understand the nuances of customer inquiries leads to prompt and satisfactory replies, demonstrating their extensive knowledge and experience.

With this accolade, MetLife has now secured the three-star rating for nine consecutive years in the inquiry support category, and seven years in web support, affirming the company's consistent excellence.

Customer Relations Center

MetLife’s Customer Relations Center is located in Kobe City and is celebrating its 20th anniversary this year. This center forms the backbone of the inquiry support system, emphasizing MetLife’s tradition of commitment to customer care and quality service.

Looking ahead, MetLife aims to continue enhancing its offerings and ensuring customer trust and satisfaction come first. The company's team remains dedicated to not resting on their laurels, striving for ongoing improvement in service quality to meet evolving customer expectations.

About MetLife Life Insurance

Founded in 1973 as Japan’s first foreign life insurance company, MetLife has grown into one of the leading life insurance groups globally, operating as a subsidiary of the U.S.-based MetLife. The company is dedicated to supporting customers in choosing optimal coverage through a diverse range of sales channels, continually pioneering innovative products to meet various risks faced by both individual and corporate clients.

For more information, please visit: MetLife Japan