Sedgwick Introduces a Groundbreaking Digital Solution for Efficient Claims Processing

Sedgwick's Innovative Claims Processing Solution

Sedgwick, a leader in risk and claims administration services, has recently launched a cutting-edge solution designed to enhance the claims processing experience for clients across various sectors. This new offering merges advanced technologies with a unique tool, Digital Adjust Pro, aimed at improving desk adjusting capabilities. The introduction of this tool signifies a notable evolution in the approach towards handling claims in property, auto, and general liability sectors.

At the heart of Sedgwick's new solution is the integration of their existing industry-leading technologies, significantly elevating the level of claims support available to clients. With this enhancement, Sedgwick's comprehensive claims team is empowered to deliver tailored assistance, assisted by desk adjusters equipped with state-of-the-art automation and virtual adjusting technology. This not only optimizes the handling of claims but also adapts to the specific needs of both clients and policyholders.

One of the standout features of this offering is its ability to provide exceptional customer experiences. Sedgwick has achieved an impressive Net Promoter Score (NPS) of 81%, which is more than double the average within the industry. Additionally, their commitment to quality is reflected in maintaining a remarkable 94% quality audit score. Scott Richardson, President of Property of Americas at Sedgwick, emphasized the significance of this solution for clients who prefer not to manage staffing in-house. This innovative approach offers them access to necessary expertise and technological support, designed to lower operational costs while ensuring a top-notch experience for policyholders.

In light of rapidly shifting market conditions influenced by environmental factors, Sedgwick’s solution presents an intelligent strategy to manage varying caseloads effectively. Clients can now rely on a team of highly skilled desk claims adjusters to respond to fluctuating demands, such as those caused by severe weather events or significant business transitions. This flexibility allows companies to quickly scale their adjusting capabilities, enabling existing personnel to concentrate on other critical areas of their operations.

The comprehensive suite of damage assessment options included in Sedgwick’s offering further enriches its value proposition. Clients can expect seamless integration of various services, including inspection, direct repairs, temporary housing arrangements, adjusting services, and even self-service automation for policyholder claims. This holistic approach not only improves operational efficiency but also enhances overall client satisfaction.

David Guaragna, Managing Director of Operations, highlighted the essential role that technology and innovation play in this latest offering. He stated that Sedgwick's readiness to invest in new technologies is what makes such advancements possible, ensuring that clients receive unparalleled service within the claims administration landscape.

A real-world application of this solution’s efficacy can be observed through Sedgwick's collaboration with a global client, which required comprehensive adjustments to their staff during high-demand seasons and significant weather events. Since 2021, Sedgwick has successfully assisted this client with over 300 weather occurrences and managed nearly 20,000 claims, solidifying the value of their solution in enhancing the policyholder experience.

In conclusion, Sedgwick’s customizable approach delivers substantial, long-term benefits that are unmatched within the industry. As the company positions itself to redefine the standards of claims administration, clients can anticipate not only higher operational efficiency but also a more tailored service experience, reinforcing Sedgwick's role as a leading partner in navigating the complexities of risk management and claims processing.

About Sedgwick

Sedgwick is at the forefront of risk and claims administration, helping clients thrive amidst unexpected challenges. With a talented workforce of over 33,000 professionals and a client base of approximately 10,000 in over 80 countries, Sedgwick combines expertise with cutting-edge AI-enabled technology to deliver exceptional solutions across various domains, including claims administration, loss adjusting, benefits administration, and product recalls. Majority-owned by The Carlyle Group, the company is also supported by a range of minority investors, including Stone Point Capital LLC, Altas Partners, and CDPQ. For more insights, visit sedgwick.com.