#India #Mumbai #healthcare provider #Firstsource #Healthcare Payer

Firstsource Solutions Announces Key Leadership Changes

Firstsource Solutions Limited, a prominent name in business process management services, recently announced significant leadership changes aimed at boosting its growth strategy in the North American healthcare sector. Effective December 15, 2025, Matthew Barlow has taken on the role of Head of Healthcare Payer business, while Scott Schrader joins as Head of Healthcare Provider business.

Strengthening the Healthcare Sector

Healthcare remains a pivotal focus for Firstsource, representing not only a core growth area but also a strategic differentiator. The company has established a strong foundation across both payer and provider segments, offering a comprehensive view of the healthcare value chain. The recent appointments reflect Firstsource's commitment to addressing the distinct needs and operational dynamics of each segment, particularly as their portfolios become increasingly scalable and complex.

Ritesh Idnani, Managing Director and CEO of Firstsource, emphasized the urgency of adapting to challenges faced by healthcare entities, such as soaring costs, regulatory complexities, and workforce shortages. "Meeting these challenges requires more than incremental improvement; it demands a fundamentally different operating model built on AI, data, and digital platforms, grounded in deep healthcare domain expertise," said Idnani.

The Expertise Behind the Changes

Matthew Barlow boasts over 20 years of experience in healthcare and technology, holding pivotal roles in major organizations. Previously, he served as Managing Partner for Healthcare Advisory at Avasant, where he was instrumental in large-deal advisory projects and digital transformations. With his deep understanding of payer operations, Barlow aims to integrate AI holistically within operations to provide faster, more sustainable solutions for health plans.

Scott Schrader, with a similarly impressive background, brings more than two decades of experience in healthcare technology and revenue cycle management. He has successfully led initiatives at prominent companies like RevenueMed and Change Healthcare. Schrader expressed excitement about joining Firstsource, highlighting the necessity of a proactive approach to tackling the complexities of revenue cycle management. "I am eager to lead a team that goes beyond process optimization to address the real, complex challenges that keep CFOs and revenue cycle executives awake at night," he stated.

A Unified Leadership Structure

In their new positions, Barlow and Schrader will direct strategies aimed at growth and client satisfaction for their respective divisions, becoming part of the Firstsource global leadership team. Their collaboration underscores Firstsource's drive towards enhancing its AI-enabled, digital-first solutions, which are designed to improve efficiencies, member experiences, and clinical as well as financial results for clients.

Integration of their expertise is expected to foster innovation, allowing the company to adapt more swiftly to the diverse needs of both healthcare segments. This two-leader model is part of a broader strategy to ensure sharper focus and more responsiveness in addressing client needs.

A Seamless Transition

As Barlow and Schrader begin their roles, Venkatgiri Vandali, who previously led the Healthcare business at Firstsource, will assist them during the transition period. Venkatgiri has decided to pursue entrepreneurial ventures after successfully expanding the healthcare arm of the company over the past six years. His guidance will facilitate a seamless transfer of responsibilities, ensuring continuous client and partner relationship management.

About Firstsource

Firstsource Solutions Limited stands as a key player in business process solutions, offering a diverse array of services across multiple sectors, including healthcare, banking, and financial services. With a global presence and a client-centric approach, Firstsource is known for transforming traditional outsourcing through its methodology and innovative technology solutions. By leveraging their expertise and advancing capabilities in AI and analytics, Firstsource aims to deliver impactful, real-world solutions that lead to measurable results for their clients.

For more on Firstsource and their offerings, visit their official website: Firstsource.