#USA #New York #16 Handles #Patti Carr #Donna Coupe

16 Handles Expands Leadership Team After Landmark Growth Year

16 Handles, the upscale frozen yogurt and dessert franchise, is stepping into a new phase of growth with strategic leadership appointments amidst unprecedented success. In March 2026, Patti Carr was named Vice President of Operations, and Donna Coupe took on the role of Vice President of Training. These additions come after a remarkable 2025, where the brand saw record system growth, opening eight new locations and signing a whopping 25 new franchise agreements across the United States.

As the brand comfortably expands its footprint, the newly appointed executives will play crucial roles in ensuring operational excellence and a consistent in-store experience. Carr, bringing over 40 years of multifaceted franchise experience from her prior role as Chief Operating Officer at K9 Resorts Luxury Pet Hotel, aims to streamline operations and enhance franchisee support. Her extensive background with brands like Mrs. Fields and Krispy Kreme equips her with the insights needed to drive profitability and uphold the premium guest experience as 16 Handles grows.

Coupe’s focus will be on developing a robust training strategy tailored for new store openings and existing outlets. With over 30 years at Rocky Mountain Chocolate Factory, where she served as VP of Support and Training, Coupe has a proven track record in creating effective training systems that empower franchisees to succeed. Her mission at 16 Handles is to ensure that every store consistently delivers exceptional customer experiences, a crucial element as the brand sets to launch its operations in new states.

Fresh Signings and Market Expansion

The momentum isn’t just about leadership. With new franchise agreements in Georgia and Rhode Island added to the mix, 16 Handles is set to broaden its reach. In Georgia, a two-unit development deal is underway in North Atlanta, while Rhode Island will see similar developments in Providence and Newport. Additional growth plans include key markets such as Houston, Dallas, Hamden CT, Chicago IL, and Westchester NY. This aligns with the brand's mission to redefine the frozen dessert experience across the nation, cementing its place as a novel standard in the industry.

Record Growth Highlights

The success of 2025 is underscored by substantial growth metrics. Alongside the brand’s expansion with new locations, several of these stores recorded exceptional performance on their grand opening days, with multiple sites projected to exceed $1 million in revenue within their first year. This impressive feat highlights the effectiveness of 16 Handles’ marketing strategies, operational models, and commitment to quality. Notably, the brand has maintained rising average unit volumes while also managing to reduce build-out costs, making it an attractive option for prospective franchisees.

The company is renowned not just for its operational achievements but also for its innovative approach to flavor offerings. With 16 rotating soft-serve flavors, over 50 toppings, and unique products like DŌ gourmet edible cookie dough, the brand entertains a creative culinary landscape. Recent limited-edition flavors, such as French Fry and Salted Butter, showcase 16 Handles' dedication to pushing flavor boundaries, culminating in a compelling menu that caters to diverse tastes.

“Following our strongest growth year to date, investing in best-in-class operational and training leadership is essential to supporting our franchisees and sustaining the momentum we're seeing nationwide,” stated Neil Hershman, CEO of 16 Handles. His confidence in the new leadership indicates a strategic pivot towards maximizing operational results and fortifying franchisee relations.

As 16 Handles continues to expand, it remains committed to providing an unparalleled experience, fostering a community through collaborations with local and national organizations. For those intrigued by the notable franchise opportunities that 16 Handles presents, more details can be found at their official website.

Incorporating both operational refinement and innovative flavors, 16 Handles is undoubtedly setting a new standard in the frozen dessert sector. With an eye on future expansions and continued commitment to quality, the brand is well-positioned for lasting success amid evolving market dynamics.