#Japan #AI Technology #Tokyo #VideoTouch #PKSHA

VideoTouch Joins PKSHA Group for Enhanced AI Education Solutions

In a strategic move, VideoTouch Inc., headquartered in Shibuya, Tokyo, has announced its integration into the PKSHA Group, effective June 22, 2026. This partnership marks a significant milestone for the company, which specializes in AI-driven educational platforms for contact centers. The CEO, Yuta Uesaka, is set to continue leading VideoTouch, as the firm transitions into a consolidated subsidiary of PKSHA Technology, located in Bunkyo, Tokyo.

A Fruitful Collaboration

This collaboration builds on a previous business alliance established in April 2025, wherein VideoTouch and PKSHA have been pooling their expertise to revolutionize AI education solutions for contact centers. By leveraging PKSHA's advanced AI technology and VideoTouch's proven methodologies, both companies aim to create robust infrastructures that enhance the quality of customer interactions while ensuring increased compliance and security for enterprise clients.

As articulated in a recent disclosure, both firms resonate deeply with the visions of human skill enhancement supported by AI and the evolution of software solutions that integrate seamlessly with human interactions.

Background of VideoTouch

Founded in 2013, VideoTouch has rapidly evolved since its rebranding in August 2022. The company has focused intensively on addressing management challenges in the contact center landscape, particularly within enterprise sectors including finance. Businesses have widely adopted VideoTouch's platform to manage and improve response quality.

The company operates under the belief that as AI takes on standardized tasks, exceptional customer interaction quality becomes a key differentiator for businesses. Hence, it aims to continuously elevate human interaction quality through an education AI infrastructure designed specifically for the contact center. Current product offerings include:

• - AI Monitoring: Automated analysis and evaluation of responses.
• - VideoTouch: On-demand learning services.
• - AI Role Play: Interactive training sessions.

These three products work in harmony to establish a continuous cycle of assessing, learning, and improving communication quality, ultimately driving business results.

Vision for the Future

Looking ahead, VideoTouch and PKSHA intend to finalize the value chain for AI contact centers. PKSHA has already supported the automation and knowledge creation in customer engagements through its AI SaaS solutions, such as ChatAgent and VoiceAgent. VideoTouch complements these with its unique focus on training quality, thus covering the spectrum from automation to human quality enhancement. This holistic approach intends to deliver a comprehensive AI contact center ecosystem.

Furthermore, VideoTouch plans to extend its successful quality enhancement cycle from the contact center into adjacent fields where human expertise is crucial. By combining their customer bases and technological advancements, both firms will be able to broaden their service offerings in employee training across various industries.

Commitment to Customers and Partners

VideoTouch reassures existing customers and partners that service agreements, pricing, and contact points will remain unchanged following this transition. Data handling and security measures will continue to uphold the same standards. Should any questions arise, stakeholders are encouraged to reach out directly to their respective contacts.

CEO Yuta Uesaka expresses confidence in this new chapter, stating, "With our shared values and visions aligned, we believe in our capacity to revolutionize how enterprises enhance their customer interaction quality utilizing AI. We are excited to accelerate the implementation of AI-based education infrastructures not just within our existing domain but also across diverse industries.

About VideoTouch Inc.

VideoTouch Inc. specializes in providing educational AI platforms specifically designed for contact centers. The company implements a quality enhancement cycle through its three-step methodology: Measure, Learn, and Train, thus creating a seamless and effective improvement process. With robust experience in various leading enterprises, including major financial institutions, VideoTouch has established itself as an indispensable infrastructure for contact centers in Japan.

For further inquiries, please reach out to the press office at [email protected].