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Mews' AI Smart Tips Reaches 5 Million Weekly Views

Mews, a frontrunner in hospitality technology, has hit a remarkable milestone with its innovative AI feature, Smart Tips, which now garners over 5 million views each week. This impressive achievement underscores Mews' commitment to transforming the guest experience by leveraging artificial intelligence.

The Power of AI in Hospitality

In the evolving world of hospitality, the ability to deliver tailored services is paramount. Mews’ AI Smart Tips allows hotel staff to access crucial guest information effortlessly. Instead of searching through various tabs and notes, hotel teams can now utilize a centralized platform that compiles essential details such as reservation specifics, past guest behaviors, and housekeeping notes.

This AI-driven approach not only prepares staff for every guest interaction but also enhances the overall service delivery. For instance, team members can easily refer to previous stays and make informed decisions on how to elevate guest satisfaction.

Trisha Reinkemeyer, the Assistant Hotel Manager at Boardwalk Boutique Hotel Aruba, shares her enthusiasm about the changes AI Smart Tips has brought to their operations. “Our guest experience is our loyalty program,” she notes, emphasized by the fact that some guests have been returning for over three decades. The system’s smart reminders enable the team to recall small details—like leaving bananas in the room for a guest who previously expressed a fondness for them.

Streamlining Operations for Enhanced Service

The implementation of AI Smart Tips has transformed the way hotel staff interact with guests. No longer burdened by scattered data points, employees can now identify personalized touches effortlessly. Smart Tips are easily accessible from the guest profile and reservation calendar, seamlessly integrating into the staff's daily routines. This means that hotel teams can spend less time switching between different systems and more time focusing on delivering exceptional service.

Robin Schluter, Owner of Auberge St Pol in Belgium, notes that AI Smart Tips has revolutionized the introduction of returning guests. “The personal touch it adds to each greeting elevates the entire welcome experience,” he stated. This type of operational efficiency directly correlates to increased guest satisfaction and loyalty.

Future Implications and Continuous Innovation

Mews is on a mission to continue enhancing the hospitality landscape. With plans to introduce new features such as a post-stay feedback tool that directly integrates into guest notes, Mews is committed to harnessing AI to create a holistic view of guest experiences. By being able to reflect on past interactions, staff can fine-tune their service approaches, creating deeper connections with guests.

In a statement, Mews emphasizes their dedication to reshaping how the hospitality industry operates. “We aim to empower every team member from front desk to housekeeping to become a service expert with just a glance at their Smart Tips,” a spokesperson said, further highlighting the shift towards technology-driven service solutions.

Conclusion

The combination of hospitality expertise and cutting-edge technology is proving to be a game-changer. Mews' AI Smart Tips feature stands as a testament to how AI can genuinely revolutionize the guest experience in hotels, leading to higher satisfaction rates and repeat visits. With Mews, the future of personalized hospitality looks brighter than ever.

About Mews

Mews is the leading platform for modern hospitality, catering to over 12,500 customers in more than 85 countries. Their innovative solutions streamline operations, enhance guest experiences and drive profitability in hotels worldwide. Recognized as a top property management system and workplace, Mews continues to lead the way in hospitality innovation. For more information, visit Mews.