Aetna Awarded Health Plan of the Year by Press Ganey for Excellence in Patient Care

Aetna Recognized as Health Plan of the Year by Press Ganey

Aetna®, a prominent company under CVS Health®, has made headlines with its recent accolade of being named the first-ever Health Plan of the Year by Press Ganey. This prestigious recognition was announced during the annual Human Experience (HX26) Conference held in Orlando, Florida, marking a pivotal moment in the healthcare landscape. Steve Nelson, the president of Aetna, proudly accepted the award, highlighting the company's unwavering pledge to deliver exceptional member experiences.

The award from Press Ganey, a reputable provider of experience measurement and data analytics in healthcare, reflects Aetna's years of hard work focused on enhancing quality performance and improving collaboration with healthcare providers. Nelson emphasized that this achievement is a testament to the collective efforts of Aetna's team and their commitment to supporting members throughout their healthcare journeys.

In his acceptance speech, Nelson stated, "Receiving this award - especially in its first year - reflects the sustained performance and collaborative culture at the heart of Aetna. We succeed by staying relentlessly focused on our members and their experiences throughout the health care journey and by building strong and trusting relationships with our partners." This assertion underscores Aetna's philosophy that prioritizing member support is crucial in the evolving healthcare environment.

The significance of this recognition goes beyond mere accolades. Press Ganey’s Chairman and CEO, Patrick T. Ryan, pointed out that health plans play a vital role in determining how patients access and experience care before they even step into a clinical setting. Aetna has harnessed real-world insights to dismantle barriers that hinder effective coordination and accountability among providers, which is essential in improving care quality.

A notable initiative contributing to Aetna’s success is the HX Exchange program. Developed in collaboration with Press Ganey, this innovative platform connects patient experience data from healthcare providers to member experience metrics, which include Medicare CAHPS scores. This fusion of insights allows for targeted improvements in specific markets and establishes a framework of shared accountability among stakeholders, resulting in enhanced access, care coordination, and overall quality.

The Human Experience Conference is a gathering of healthcare leaders dedicated to exploring insights and strategies that can propel organizational performance. The conference's highlight is the Human Experience Awards Program, which celebrates organizations excelling in clinical quality, patient and consumer experiences, as well as employee and physician engagement.

About Aetna

Aetna’s mission transcends just providing health insurance. The organization serves approximately 37 million people, equipping them with critical information and resources to make informed health care decisions. Their diverse range of offerings includes traditional and voluntary health insurance plans covering medical, pharmacy, dental, and behavioral health services, among others. Aetna collaborates with various customer groups, including employers, individual consumers, and government-sponsored plans, showcasing its extensive reach within the healthcare ecosystem.

About CVS Health

CVS Health stands at the forefront of the health solutions industry, striving to create a healthier world for its consumers. With nearly 9,000 retail pharmacy locations and over 1,000 clinics, the company offers a comprehensive approach through integrated health services. Their model is designed to enhance healthcare accessibility, improve outcomes, and minimize overall costs, showcasing their commitment to better health for consumers.

About Press Ganey

As a leading global provider of experience technology and data-driven insights, Press Ganey empowers companies to enhance their services for customers, employees, and stakeholders alike. With an extensive client base spanning various sectors, including healthcare and financial services, Press Ganey is recognized for its comprehensive experience and research technology platform, making them indispensable in the field of experience measurement.

The acknowledgment bestowed upon Aetna not only highlights their dedication to healthcare but also signifies the potential impact health plans hold in shaping improved patient experiences. As healthcare continues to evolve, Aetna's commitment to excellence may set new standards for the industry, leading to a better future for all patients.