#Japan #My Number Card #AI Sakurasan #Koriiyama

Koriiyama City Enhances Administrative Efficiency with AI Support

In an innovative step towards digital transformation, Koriiyama City, located in Fukushima Prefecture, has implemented AI technology to streamline the My Number Card application process at its city hall. The initiative, powered by Tifana Dot Com's AI agent, "AI Sakurasan," aims to significantly reduce paperwork time and improve customer experience ahead of the anticipated peak for electronic certificate renewals in 2027.

Background: Preparing for the 2027 Peak of Electronic Certificate Renewals

Starting in February 2026, AI Sakurasan will support the My Number Card application process, a necessity as municipalities across Japan brace themselves for a surge in electronic certificate renewals. Koriiyama City was proactive by initiating AI-driven customer service assistance in January 2026, aiming to mitigate anticipated congestion and reduce the burden on its staff.

The city recognized that by integrating AI into its services, it could achieve a twin goal of enhancing service convenience for citizens while alleviating the strain on city employees. The new approach not only saves time but also strives to create an administrative model that eliminates long waiting times.

Features of the New Operation: Seamless AI Support

With the official rollout of AI Sakurasan, Koriiyama City now provides a one-stop solution where AI handles everything from guiding applicants to preparing necessary documents. This system is particularly valuable in addressing common challenges faced by other municipalities, such as the need for document revisions and redundant explanations.

AI Sakurasan can read IC chips from the My Number Card, allowing it to assist in creating various application documents, including:

• - New electronic certificate application forms
• - Notifications for changes in card details
• - Applications for PIN changes or resets

The automation of these processes significantly reduces the time applicants spend completing handwritten forms, which in turn minimizes instances of document rejections due to errors. This is especially beneficial during peak periods, as it allows city employees to focus on individual consultations and enhance their customer service quality.

Additionally, Koriiyama has developed standardized protocols for service delivery, ensuring that all visitors receive consistent and high-quality assistance tailored to their specific needs. By reducing the frequency of repetitive explanations given by staff, the city can better manage administrative tasks even during busier times.

Transformation in Administrative Services: The Three 'Noes'

Through the integration of AI Sakurasan, Koriiyama City aims to redefine its service standards with the promise of three 'Noes':

• - No Waiting: Rapid first-response support by AI.
• - No Writing: Auto-generated application documents.
• - No Repetition: Standardized guidance that eliminates redundant queries.

Koriiyama plans to continuously analyze data from AI Sakurasan’s usage to further improve administrative service digitalization, facilitating a more stress-free environment for citizens handling government procedures.

About AI Sakurasan

AI Sakurasan is an advanced AI agent designed to require no tuning or setup from users, embodying the philosophy of helping promote organizational digital transformation through its conversational capabilities. It prides itself on delivering quality service through the latest AI technologies, including ChatGPT and image generation AI.

Why Choose AI Sakurasan?

• - Utilizes cutting-edge AI technology.
• - Holds relevant AI-related patents and quality certifications.
• - Provides rapid customization to suit client needs.
• - Fully automates operational maintenance.

Many organizations, from major corporations to public transport services, have adopted AI Sakurasan to enhance customer experiences across platforms, including stations, commercial facilities, websites, and phones.

Company Overview

Tifana Dot Com, headquartered in Meguro, Tokyo, is committed to making the world a happier place through AI. Founded in 2000, the company started with a focus on web production, expanding its expertise into artificial intelligence development with the launch of AI Sakurasan in October 2016. As of 2024, Tifana will join the HEROZ Group, further expanding its capabilities in supporting digital transformation across various sectors.