ServicePower and Marcone Join Forces to Revolutionize Field Service Management Solutions
In a significant move set to reshape the landscape of field service management, ServicePower, a premier provider of software solutions in this domain, has announced a strategic partnership with Marcone Appliance Parts, a long-established distributor in North America. This collaboration aims to enhance efficiency and speed up procurement processes for service providers across the continent.
As part of this partnership, the extensive inventory of Marcone will be integrated with ServicePower's AI-driven platform. For the more than 13,000 service companies that utilize ServicePower's solutions, this means they will gain immediate access to an impressive catalog of over 300,000 parts. This seamless integration will simplify the identification and purchasing process during warranty jobs, significantly reducing wait times for necessary components.
Frank Gelbart, the CEO of ServicePower, emphasized the importance of this development by stating, "Service technicians are the backbone of the customer experience, and they need more than just tools—they need intelligent support." He elaborated on the benefits of the partnership, highlighting how it empowers technicians to increase their first-time fix rates while minimizing costly return visits. The result? A faster and more efficient service that ultimately boosts customer satisfaction and promotes operational sustainability.
Marcone Appliance Parts, operating under the larger umbrella of mSupply, boasts a substantial distribution network that includes several new centers in key locations such as Houston and Denver. This extensive reach enables rapid parts delivery, ensuring that service providers can meet customer demands promptly and efficiently. When paired with ServicePower's advanced scheduling and dispatching features, the partnership promises to set a new standard in the field service industry.
"This collaboration underscores our commitment to high-quality service and delivery speed," noted Asterios Satrazemis, CEO of mSupply. He pointed out that by merging Marcone's vast inventory with ServicePower's expertise in field service management, they aim to enhance operational efficiency and ease of use for all stakeholders in the repair industry.
ServicePower is renowned for its role in leveraging AI to boost productivity and cut costs within enterprise organizations. Their comprehensive approach to workforce management includes real-time scheduling and intelligent automated contractor dispatch. The company's software is trusted by several Fortune 500 giants including GE Appliances and LG, demonstrating its proven effectiveness in enhancing customer, contractor, and employee experiences.
As the only cloud-based platform capable of managing both employed and contracted workforces, ServicePower stands out in its ability to improve first-time fix rates, decrease travel times, and enhance overall customer satisfaction metrics. Moreover, with its integration across various systems such as CRM, ERP, and IoT, ServicePower presents a scalable and intelligent solution for modern field operations.
In terms of logistics, Marcone Appliance Parts has established itself as a leading distributor of OEM repair parts in North America. The company operates from its headquarters in St. Louis, Missouri, and provides speed, reliability, and precision through its extensive network. With a robust workforce of over 2,000 employees, they ensure that shipped orders reach 93% of customers within the U.S. through next-day delivery, with 100% delivery achieved within two days.
Looking to the future, this partnership between ServicePower and Marcone Appliance Parts is not just about technology but about redefining service standards in the industry. By combining resources and expertise, both companies are positioned to enhance the customer journey significantly. For service providers seeking to boost their efficiency and operational effectiveness, the combined power of these two industry leaders could be a game-changer.
For further details about the partnership and the innovations it promises to deliver, visit ServicePower's official website at servicepower.com or learn more about Marcone at msupply.com.
As part of this partnership, the extensive inventory of Marcone will be integrated with ServicePower's AI-driven platform. For the more than 13,000 service companies that utilize ServicePower's solutions, this means they will gain immediate access to an impressive catalog of over 300,000 parts. This seamless integration will simplify the identification and purchasing process during warranty jobs, significantly reducing wait times for necessary components.
Frank Gelbart, the CEO of ServicePower, emphasized the importance of this development by stating, "Service technicians are the backbone of the customer experience, and they need more than just tools—they need intelligent support." He elaborated on the benefits of the partnership, highlighting how it empowers technicians to increase their first-time fix rates while minimizing costly return visits. The result? A faster and more efficient service that ultimately boosts customer satisfaction and promotes operational sustainability.
Marcone Appliance Parts, operating under the larger umbrella of mSupply, boasts a substantial distribution network that includes several new centers in key locations such as Houston and Denver. This extensive reach enables rapid parts delivery, ensuring that service providers can meet customer demands promptly and efficiently. When paired with ServicePower's advanced scheduling and dispatching features, the partnership promises to set a new standard in the field service industry.
"This collaboration underscores our commitment to high-quality service and delivery speed," noted Asterios Satrazemis, CEO of mSupply. He pointed out that by merging Marcone's vast inventory with ServicePower's expertise in field service management, they aim to enhance operational efficiency and ease of use for all stakeholders in the repair industry.
ServicePower is renowned for its role in leveraging AI to boost productivity and cut costs within enterprise organizations. Their comprehensive approach to workforce management includes real-time scheduling and intelligent automated contractor dispatch. The company's software is trusted by several Fortune 500 giants including GE Appliances and LG, demonstrating its proven effectiveness in enhancing customer, contractor, and employee experiences.
As the only cloud-based platform capable of managing both employed and contracted workforces, ServicePower stands out in its ability to improve first-time fix rates, decrease travel times, and enhance overall customer satisfaction metrics. Moreover, with its integration across various systems such as CRM, ERP, and IoT, ServicePower presents a scalable and intelligent solution for modern field operations.
In terms of logistics, Marcone Appliance Parts has established itself as a leading distributor of OEM repair parts in North America. The company operates from its headquarters in St. Louis, Missouri, and provides speed, reliability, and precision through its extensive network. With a robust workforce of over 2,000 employees, they ensure that shipped orders reach 93% of customers within the U.S. through next-day delivery, with 100% delivery achieved within two days.
Looking to the future, this partnership between ServicePower and Marcone Appliance Parts is not just about technology but about redefining service standards in the industry. By combining resources and expertise, both companies are positioned to enhance the customer journey significantly. For service providers seeking to boost their efficiency and operational effectiveness, the combined power of these two industry leaders could be a game-changer.
For further details about the partnership and the innovations it promises to deliver, visit ServicePower's official website at servicepower.com or learn more about Marcone at msupply.com.
Topics Consumer Technology）
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