Carrier Named as 2025 Organization of the Year for Outstanding Customer Service Excellence

Carrier's Remarkable Achievement in Customer Service

In a noteworthy recognition of excellence, Carrier Global Corporation has been awarded the title of Organization of the Year in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This award acknowledges the profound transformation Carrier has brought to the realms of customer service, showcasing commitment to innovation and customer satisfaction.

The accolade is largely due to the effective operation of Carrier’s BluEdge™ Command Centers. These advanced facilities harness artificial intelligence and connectivity through the Abound™ Suite and innovative Building Automation Solutions. By continuously overseeing and managing building operations, these Command Centers have significantly reduced equipment downtime, lowered energy costs, and enhanced the overall comfort of building occupants.

Anuj Bhargava, Vice President of Aftermarket and Services at Carrier, expressed pride in this recognition, stating, "We are honored to be recognized with this award by the Business Intelligence Group. Our BluEdge Command Centers are redefining what world-class service looks like — delivering unmatched operational efficiencies, cost savings, and peace of mind for our customers." He further added that this award demonstrates the power of predictive intelligence, digital innovation investments, and the expertise of Carrier’s global service teams.

Impact and Achievements

Carrier's BluEdge Command Centers not only provide various tailored service options, from advisory support to fully managed services, but they also manage over 10,000 proactive service requests monthly, all identified through advanced analytics systems. This proactive engagement allows the company to address potential issues before customers even notice them, ensuring smooth operations and optimized business results.

In 2024 alone, the BluEdge Command Centers achieved remarkable savings for customers, estimating over $19 million in operational costs and 600 million kilowatt-hours of energy efficiency. Such accomplishments underscore Carrier's commitment to optimizing customers' needs while promoting sustainable practices.

Furthermore, these Command Centers handle over 12,000 service technician calls each month, significantly enhancing the speed of repair and maintenance efforts. The proactive strategies employed by Carrier allow customer challenges to be swiftly met and resolved, thereby assisting businesses in reaching their operational goals effectively.

Looking Forward

Carrier Global Corporation continues to place the customer at the forefront of its operations, ensuring that every innovation and service aligns with the goal of enhancing client experiences. The company remains dedicated to creating solutions that significantly impact both people and the planet, forging paths toward smarter and more sustainable environments.

As the years unfold, Carrier is set to continue leading in its industry by relentlessly pushing the boundaries of excellence and customer satisfaction. For insights on Carrier’s award-winning services and to explore more about the corporation, please visit Carrier's official website.

This recognition reaffirms Carrier’s position as a pioneer in climate and energy solutions, demonstrating that technological innovation can indeed lead to enhanced customer service and substantial savings. In a world where customer expectations continue to evolve, Carrier stands as a testament to what can be achieved through dedication, expert knowledge, and cutting-edge technology.