How Vertafore's New AI Innovations Transform Agency Workflows With Velocity

Transforming Agency Operations with AI Innovations from Vertafore

Vertafore®, a frontrunner in modern insurance technology, has recently launched two groundbreaking AI agents as part of its Vertafore Velocity™ initiative. These tools are tailored to enhance the performance of independent insurance agencies, addressing long-standing operational bottlenecks and enabling teams to reclaim valuable time for client services and strategic decision-making.

Streamlining Core Operations

The two new additions to the Vertafore family are the Velocity AI Email Agent and the Velocity AI Reconciliation Agent, both built into the AgencyOne® platform. These agents aim to automate processes that have traditionally consumed hours of staff time and are often riddled with inefficiencies. By integrating these innovations, agencies can significantly reduce the manual effort required in managing communications and reconciling carrier statements.

Transforming Email Workflows

Emails play a pivotal role in most agency operations, with professionals often inundated with messages that require swift action. The Velocity AI Email Agent addresses this challenge head-on by transforming Outlook into a smart workspace. This agent is equipped to interpret incoming emails, extract essential data, and auto-generate tasks related to clients and policies. By facilitating this workflow, it not only enhances accuracy but also allows professionals to approve actions before finalizing them, thereby retaining control.

Agencies have reported tremendous efficiency gains, with tests indicating that the Email Agent can cut email processing time by as much as 80%, achieving up to 98% accuracy in its recommendations. As Ashley DeCarteret, a principal agency owner at Harbor Brenn Insurance Agencies, mentions,