#Japan #Tokyo #zapath #GENOVA #ClinicHub

Partnership Announcement

Zapath Corporation, headquartered in Shibuya, Tokyo, and GENOVA, also based in Shibuya, have joined efforts through a business partnership focused on the AI agent CRM system, ClinicHub, specifically designed for private clinics. This collaboration aims to leverage GENOVA's extensive network of healthcare facilities across Japan to expand the reach of ClinicHub, which aligns with GENOVA’s mission of creating a healthier society by connecting people with healthcare services.

Background of the Partnership

The private medical market, particularly in cosmetic medicine, has been rapidly expanding in recent years. However, clinics are grappling with significant challenges related to efficiently managing the patient communication workflow—from attracting patients to scheduling appointments, conducting consultations, and providing post-treatment follow-ups. GENOVA has been at the forefront of healthcare automation, advocating for a medical digital transformation aimed at addressing these issues.
On the other hand, Zapath has been dedicated to improving operational efficiency and quality in patient interactions via its AI agent CRM ClinicHub and the AI-driven BPO service WeMedical. This partnership aims to combine GENOVA's robust network with Zapath's innovative AI offerings to provide ClinicHub to a broader range of private clinics.

Value Proposition of the Partnership

By working together to offer ClinicHub, the two companies are set to provide private clinics across the nation with comprehensive support, from AI CRM implementation to ongoing operation management. This initiative ensures that patient appointment scheduling, inquiries, and pre- and post-consultation communication can be managed effectively, minimizing operational burdens while maintaining high quality.

Expected Outcomes

With this collaboration, several outcomes are anticipated:

• - Enhancement of patient satisfaction through ClinicHub's capabilities within GENOVA’s healthcare network.
• - Standardization and improvement in service quality through AI agents providing 24/7 patient support.
• - Operational efficiency gains, particularly in appointment management and inquiry handling, resulting in reduced administrative load for clinics.
• - Enabling medical professionals to concentrate on providing care rather than handling administrative tasks.

Future Prospects

Following this partnership, both companies are committed to enhancing support for private clinics through deepened, multifaceted collaboration. By combining GENOVA’s network with Zapath's AI technology, the aim is to significantly improve clinic profitability while enhancing patient satisfaction, thereby contributing to the healthy growth of the private medical market in Japan.

About ClinicHub

ClinicHub is a next-generation AI agent CRM designed specifically for beauty clinics. It manages patient records, appointment information, and integrates with platforms like LINE, allowing AI to assist with patient interactions around the clock. Utilizing patented technology, it merges electronic medical records with media data for optimized medical service recommendations.

About GENOVA

GENOVA is committed to connecting people with healthcare to foster a healthier society. The company addresses pressing societal challenges in Japan, including the aging population and the medical workforce shortage, by providing diverse healthcare tech services aimed at enhancing access and reducing health-related concerns for patients.

Company Name: GENOVA
Location: 34F Shibuya Hikarie, 2-21-1 Shibuya, Tokyo
President: Tomoki Hirase
Business Focus: Medical platform services and smart clinic initiatives.

About Zapath

Zapath offers various support services for private clinics, focusing on AI solutions such as ClinicHub, WeMedical BPO services, and a search engine for aesthetic clinics, Kirei Search.

Company Name: Zapath
Location: 1-24-14 Ebisu Nishi, Shibuya, Tokyo
President: Junhiro Shino

For further inquiries, please contact:
Zapath Public Relations Team
E-mail: [email protected]