Guardian and Park Avenue Securities Celebrate 20 Years of DALBAR Recognition for Service Excellence

Guardian and Park Avenue Securities: A Legacy of Service Excellence

In a remarkable achievement, The Guardian Life Insurance Company of America® (Guardian) and its subsidiary Park Avenue Securities have been honored with DALBAR Service Awards for 20 consecutive years. This recognition places their contact centers at the forefront of customer service excellence in the financial services sector.

Consistent Performance and Recognition

On February 6, 2025, Guardian and Park Avenue Securities announced their recent accolades, which highlight their unwavering commitment to providing exceptional service and support to clients. The firm's Individual Life Contact Center and Individual Disability Contact Center were ranked first and second, respectively, among their industry peers. This acknowledgment reflects the hard work and dedication of their teams who strive to enhance the customer experience every day.

Specific Achievements

Guardian's Individual Life and Individual Disability Contact Centers received accolades for their excellence in customer service, achieving first place in DALBAR's Insurance Service Award. This marks the eighth consecutive year for the Individual Life Center and the tenth consecutive year for the Individual Disability Center to receive such recognition. Additionally, the Annuity Contact Center earned first place in the Annuity Service Award, marking its eighth year of distinction. Park Avenue Securities' Contact Center also claimed the top spot in the Financial Intermediary Service Award for the seventh consecutive year, underscoring the high standards maintained across all categories.

Commitment to Customer Service

Michael Ferik, Head of Individual Markets at Guardian, expressed his pride in the teams' accomplishments, emphasizing that providing exemplary service is central to the company's mission to inspire well-being®. He remarked, "Two consecutive decades of recognition from DALBAR speak to our longstanding commitment to our customers and the impact our colleagues continue to make every day."

Marianne Caswell, President of Park Avenue Securities, shared similar sentiments, noting that the dedicated staff at their contact center are vital in helping financial professionals address complex client inquiries. Together with Guardian, they strive to be recognized as industry leaders in customer support.

DALBAR's Role in the Financial Sector

For nearly fifty years, DALBAR has been a reputable authority in the financial services industry, offering independent assessments, ratings, and certifications. Their assessment process is thorough and impartial, establishing a benchmark for service quality within the sector. The organizations awarded by DALBAR are viewed as setting the standard that elevates the entire industry.

A Tradition of Excellence

The recognition from DALBAR adds to Guardian's extensive collection of awards for service excellence. Established over 160 years ago, Guardian remains a trusted resource for families and business owners, dedicated to fostering financial stability and confidence. Their commitment to service goes beyond just securing financial products; it encompasses a holistic approach towards well-being and community upliftment.

In conclusion, Guardian and Park Avenue Securities’ twenty-year streak of recognition underscores a culture dedicated to customer service excellence. As they continue to invest in their teams and uphold high standards of service, they stand as models for other organizations in the financial services industry. For more details, you can visit Guardian's Customer Service Awards page.