Tines Launches AI Integration to Revolutionize Workflow Management with a Secure Interaction Layer

Tines Unveils New AI Interaction Layer to Enhance Workflow Management

On January 15, 2026, Tines, a leading intelligent workflow platform, announced the launch of its new feature, AI in Tines, which aims to streamline the fragmented nature of AI application in businesses today. This powerful interaction layer encompasses a broad set of capabilities that not only simplifies the use of AI but also ensures that organizations can integrate it securely within their existing workflows.

According to recent studies by IDC, a staggering 88% of AI proof-of-concepts never transition to production, primarily due to the fragmented nature of standalone AI implementations. These approaches often lack the necessary connectivity with real systems to execute complex tasks in a secure manner. As businesses rush to adopt AI tools such as custom GPTs and virtual agents, they frequently encounter obstacles posed by conflicting APIs and permission-related issues.

Tines aims to address these challenges head-on. Co-founder and CEO Eoin Hinchy emphasized that while organizations are keen on experimenting with AI, many struggle with effectively operationalizing it. He noted that the current landscape features a multitude of isolated copilots and unreliable AI agents, leading to inadequate real-world applicability and a trust deficit among IT leaders.

In response, Tines has developed a unified platform that acts as a single point of interaction for AI models, agents, and existing enterprise systems. By doing so, the platform offers a standardized method for AI interaction, whether it involves chat, automated agents, workflows, or utilizing the Model Context Protocol (MCP) capabilities. This ensures complete visibility, governance, and control for businesses.

Key Features of Tines' AI Interaction Layer

The introduction of the AI Interaction Layer comes with several noteworthy capabilities:

1. Unified AI Orchestration: The platform presents a single interface for managing AI agents, MCP clients, MCP servers, and copilots, all tied seamlessly into the established systems and workflows under a governed model.
2. Comprehensive MCP Support: Unlike other platforms where MCP merely introduces tools to AI, Tines allows teams to construct their own MCP servers, defining specific access and usage policies for AI capabilities. This interaction is executed through controlled workflows that produce verifiable, end-to-end results fully managed by security and IT teams.
3. Human-in-the-Loop Control: Organizations can determine exactly how and when AI engages in a process. This feature allows users to trigger workflows and make approvals through interactive chats, highlighting AI’s role as an augmentation to critical daily tasks.
4. Secure-by-Design Auditing: Each action taken by the AI, including tool calls and outputs, is recorded within the Tines platform, ensuring that IT and security teams possess the necessary audit trails for compliance and governance.

As organizations look to move beyond proof-of-concept phases, Tines’ updated capabilities provide an essential layer of governance for the AI ecosystem. IDC's Research Vice President, Christopher Kissel, remarked on how Tines' strategy enables teams to integrate AI more securely and maintain visibility and control over the processes.

Tines is specifically designed for hands-on users who prioritize execution as well as leaders who seek governance. Eoin Hinchy consistently reinforces that AI in Tines is not merely another copilot. Instead, it represents a significant evolution towards unifying AI experiences through intelligent workflows. Tines enables businesses to scale AI responsibly, assuring that both security and governance come built-in rather than as an afterthought.

About Tines

Tines is recognized as a trusted intelligent workflow platform among some of the world's most advanced organizations, including Coinbase, Databricks, and SAP. By employing Tines, companies can lay a secure and adaptable foundation necessary for operationalizing AI agents and intelligent workflows, ultimately unlocking productivity and facilitating faster work processes. Founded with the goal of redefining how organizations interact with technology, Tines operates from its headquarters in both Dublin and Boston and has raised $272 million in funding from high-profile investors such as Goldman Sachs and SoftBank.

To learn more about Tines and its intelligent workflow solutions, visit Tines Platform.