#USA #New York #Evolent Health #TransPerfect #Telephonic Interpretation

TransPerfect Expands Telephonic Interpretation Services with Evolent Health

TransPerfect, a global leader in language and AI solutions, has officially announced a new partnership with Evolent Health that enhances telephonic interpretation services across their payer network. This initiative aims to make healthcare services more accessible to members with limited English proficiency (LEP).

This expanded collaboration signifies a firm commitment to improving language access, ensuring that patients who may struggle with English can receive important health information in their native languages. By employing a hybrid model that merges advanced AI technology with skilled professional interpreters, TransPerfect guarantees both efficiency and high-quality service tailored to individual member needs.

Centralized Reporting and Compliance Benefits

One of the key advantages of this partnership is the introduction of centralized reporting. This improvement allows Evolent Health to gain valuable insights into the utilization of language services. Such data is vital in supporting compliance with essential regulations, including NCQA accreditation, Medicare, and Medicaid requirements. Additionally, it aids in the ongoing effort for health equity—ensuring that all patients, regardless of their language proficiency, receive fair healthcare services.

Kristen Berquist, Senior Vice President of Corporate Operations at Evolent, expressed her confidence in the partnership, noting, “TransPerfect has continually delivered on our translation and interpretation needs, and we are pleased to extend our relationship. This expansion will enable us to provide consistent language access across our organization, while also enhancing our understanding of how these services are utilized.”

Enhancing Trust and Value in Healthcare

Phil Shawe, President and Co-CEO of TransPerfect, shared his enthusiasm stating, “We are honored by the trust Evolent has placed in us. Our goal is to support them in enhancing language access for their diverse member base.” The commitment to improving language services demonstrates both companies' dedication to delivering high-quality and equitable healthcare solutions.

This partnership aligns with the increasing focus on health technology and the importance of making healthcare communication seamless. The integration of advanced AI tools with live interpreters exemplifies how businesses can innovate to address societal challenges, such as language barriers in healthcare.

About Evolent Health and TransPerfect

Evolent Health specializes in improving health outcomes for individuals with complex conditions, leveraging solutions designed to simplify and reduce healthcare costs. Evolent has built a national reputation as a leading payer and provider, while continuously receiving accolades as a top workplace in healthcare. For more details, visit Evolent Health.

In contrast, TransPerfect operates as the world’s largest provider of language and AI solutions, catering to global business needs. They offer services in over 200 languages and have amassed a clientele of more than 6,000 businesses by utilizing their innovative GlobalLink technology. For more information on their services, refer to TransPerfect.

In conclusion, the partnership between TransPerfect and Evolent Health is a notable advancement in bridging communication gaps in healthcare, ensuring that all individuals, irrespective of language barriers, can access essential medical services and care.