#United States #Illinois American Water #Water Quality #Belleville #Drinking Water

Illinois American Water Releases Latest Water Quality Reports Online

On May 21, 2026, Illinois American Water unveiled its most recent water quality reports, making them accessible online for all its service areas. This initiative underscores the company’s commitment to transparency and the safety of its drinking water, which is provided to approximately 1.3 million customers across Illinois.

According to Sarah Boyd, the Director of Water Quality and Environmental Compliance, Illinois American Water continuously monitors drinking water at all treatment stages, adhering to both state and federal regulations. The annual water quality reports, commonly referred to as "Consumer Confidence Reports," furnish customers with vital information about their water quality. They detail the sources of water, the quality assessment of the drinking water, and emphasize the necessity of protecting these water sources.

The reports contain crucial data from the prior year’s tests, conducted between January and December of 2025. This information indicates whether the treated drinking water meets the compliance standards set by the U.S. Environmental Protection Agency (USEPA) and the Illinois Environmental Protection Agency (IEPA). Notably, the 2025 reports go further by highlighting the findings of certain unregulated compounds in areas where they exist, enhancing the educational aspect for customers.

Celebrating a significant milestone, the Central Laboratory in Belleville marks its 45th anniversary this year. Boyd noted, "This anniversary signifies our ongoing commitment to the innovation and reliability of our water systems." The laboratory plays an essential role in ensuring that the water provided is of high quality.

Additionally, the latest water quality reports address the Lead Service Line Replacement efforts of Illinois American Water. Legislation enacted in January 2022 mandates all water providers to inform customers about the materials used in service lines, specifically identifying if they are lead or galvanized steel. The company has proactively worked on replacing over 5,000 service lines since 2020 and intends to invest approximately $32 million in its replacement program this year.

Illinois American Water regularly tests for lead in drinking water, assuring customers that their supplies continue to comply with regulations set forth for safe consumption.

For customers wishing to access their specific water quality reports, they can visit illinoisamwater.com/wqreports and search by their zip code. Those who prefer a physical copy can request it by contacting the customer service center at 1-800-422-2782 during business hours.

Illinois American Water emphasizes its commitment to environmental stewardship and water education, maintaining a mission to provide safe and reliable services. For further insights into their operations and policies, customers can explore more at illinoisamwater.com/about-us.

About American Water

American Water, listed on the NYSE as AWK, is the leading regulated water and wastewater utility in the United States. With a rich history commencing in 1886 and recently celebrating its 140th anniversary, the company serves around 14 million people across 14 states and on 18 military installations. A workforce of approximately 7,000 professionals ensures the delivery of dependable and affordable services for the benefit of customers and other stakeholders.

Illinois American Water’s Commitment

Illinois American Water, a subsidiary of American Water, stands as the largest regulated water utility within the state, employing around 600 individuals dedicated to providing essential water and wastewater services. Notably, the company operates a quality control and research laboratory in Belleville, confirming its commitment to the safety and quality of water for its customers.