BIZTEL and Dr.Tel Unite to Revolutionize Call Center Quality Management

BIZTEL and Dr.Tel Join Forces for Quality Management Enhancement

In a groundbreaking move for the call center industry, Link Corporation, a leader in cloud-based CTI solutions, has announced a strategic partnership with Stadium Inc., the provider of innovative call center quality management automation solutions, to integrate their systems. This collaboration aims to streamline quality evaluations and enhance overall service delivery by employing cutting-edge technology in call centers across various industries.

Overview of the Partnership

Link Corporation has been recognized for its cloud-based call center system, BIZTEL, which has maintained a dominant position in the market for eight consecutive years, as highlighted by the Deloitte Tohmatsu Research Institute's report on cloud-based CRM. BIZTEL serves over 2,000 enterprises across multiple sectors, including manufacturing, finance, pharmaceuticals, IT, and services. With features such as AI-driven call summaries, automatic detection of customer complaints, and voice bot integrations, BIZTEL supports efficient and automated telephone operations.

Conversely, Stadium's Dr.Tel leverages AI to assess call quality based on recorded data. This system scores interactions and provides feedback for performance improvements, utilizing advanced technologies like emotional analysis. This enables organizations to receive detailed and multifaceted evaluations beyond mere numerical scores, customizing evaluation criteria to fit unique business needs without altering existing standards.

Enhancing Call Quality Management

The newly established system integration allows for automatic transmission of call recording data from BIZTEL to Dr.Tel. This technology facilitates AI-driven quality assessments and constructive feedback, significantly reducing the time required for supervisors to select relevant call recordings for evaluation. By ensuring consistent evaluation accuracy through AI, the manual processes involved in providing feedback to operators can be efficiently automated and streamlined.

The automation of the evaluation process helps mitigate challenges posed by resource limitations and knowledge gaps, allowing organizations to sustain a continuous cycle of quality enhancement. The integrated system ensures that organizations won't miss critical opportunities for improvement that arise from personnel dependence and inefficiencies.

Customizable Data Analysis

One of the remarkable features of this integration is the ability to analyze only the necessary data based on pre-set conditions, such as call duration and operator specifics. This customizable approach to data analysis enables companies to minimize operational costs while retaining equitable evaluation standards. Options for specifying the number of evaluations per individual or month further enhance the effectiveness and efficiency with which organizations can manage quality assessments.

Commitment to Partnership Growth

Both Link Corporation and Stadium Inc. are committed to further strengthening their partnership, focusing on advancements in call center quality management. Together, they aim to revolutionize how companies manage customer interactions and ensure a high level of service quality across the board.

About Stadium Inc.

Stadium Inc. operates within the group of Exawizards, focusing on blending technology and service to enhance business operations, particularly in sales and customer service. They provide extensive support for SaaS providers, facilitating everything from initial sales launches to growth phases. At the core of their offerings is Dr.Tel, underlined by their mission of transforming data into tangible results.

For more insights into Stadium's work, please visit Stadium's website and explore detailed information about Dr.Tel at Dr.Tel’s website.

About Link Corporation

Link Corporation stands as a prominent player with significant operational capacity, offering solutions like the cloud-based call center system BIZTEL and hosting services through at+link and Link Bare Metal Cloud. Their dedication to security and comprehensive support across various subscription services underscores their leading position in the call center market.

Learn more about Link's ventures at Link’s website and discover BIZTEL in detail at BIZTEL’s website.

Explore Further

For organizations looking to optimize their services, check out the media site operated by Link Corporation, LINK Watch!. It provides insightful content aimed at facilitating business solutions and enhancing organizational performance. Visit LINK Watch!