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Nationwide Retirement Solutions Recognized with DALBAR's Excellence Award

On February 25, 2026, Nationwide Retirement Solutions proudly announced they received the prestigious DALBAR Plan Participant Service Award for the twelfth consecutive year. This award, which honors outstanding telephone support for plan participants, is a testament to Nationwide's relentless commitment to providing top-notch service.

DALBAR, Inc., a leading independent auditor in the financial services sector, conducted an extensive review of Nationwide's customer service practices. Utilizing advanced measurement techniques, they evaluate various organizations in terms of their service quality, and Nationwide's performance once again stood out significantly.

This year's recognition speaks to the unwavering dedication Nationwide has to its retirement account holders, who can depend on industry-leading support when managing their financial futures. According to Carah Brody, Vice President of Business Operations for Nationwide Retirement Solutions, “Retirement plan participants place tremendous trust in us, and exemplary service is central to honoring that responsibility.” This sentiment captures the essence of the award, emphasizing the importance of trust and quality in customer interactions.

Nationwide's call center has become a benchmark for excellence in the industry, with their representatives trained to provide clear, responsive, and focused interactions. This effort includes not only providing accurate information but also ensuring that every participant feels valued and understood throughout their service journey.

Luke Tobin, a Director at DALBAR, noted the substantial investments Nationwide made in cultivating a robust call center culture. He highlights how the expertise of their associates creates unmatched experiences for participants, showcasing their extensive industry knowledge. This well-rounded service approach reflects the highest standards of participant care and meets the most stringent quality benchmarks set for financial service providers.

The DALBAR Service Award is recognized as one of the most esteemed accolades for assessing excellence within the retirement services sector. As such, Nationwide's achievement symbolizes a commendable commitment to service consistency and quality improvement.

For the past five decades, Nationwide has been devoted to enhancing their retirement solutions to support individuals preparing for a secure retirement. Serving approximately three million participants across over 30,000 retirement plans, they manage assets totaling $250 billion. Nationwide excels in public 457 plans and maintains a strong presence in private 401(k) and nonprofit 403(b) markets, along with pension risk transfer initiatives.

The comprehensive support structure that Nationwide provides includes a broad range of services aimed at long-term growth, risk management, and effective income planning. Their diversified portfolio comprises various investment solutions, managed accounts, and life income options, ensuring participants have the necessary tools to navigate their retirement financing effectively.

Nationwide's dedication to participant service continues as they strive to enhance their digital experiences and service offerings. They aim to empower more savers to prepare adequately for their retirement years and live with dignity and security.

To learn more about the services Nationwide offers to its retirement plan participants, you can visit their dedicated site at nrsforu.com. Here, you can find an array of resources designed to help individuals make informed decisions about their financial futures.

With their award-winning service in place, Nationwide Retirement Solutions exemplifies how effective support can influence the financial well-being of countless individuals as they prepare for retirement.