#Japan #AI Technology #Tokyo #Voice User Interface #Verbex

Verbex: Pioneering the Future of Voice User Interfaces

Verbex, a dynamic AI startup with its global headquarters in Singapore and a branch in Shibuya, Tokyo, has announced the launch of its extensive business operations. The company aims to implement Voice UI (Voice User Interface) technology across various markets, including Bangladesh, India, Japan, and Singapore, with a particular focus on enhancing the Japanese market.

Mission and Technology of Verbex

Verbex operates under the mission statement of "Connecting the World through Voice." The startup specializes in researching and developing unique voice interaction technologies that comprise various essential features, including Speech to Text (STT), Text to Speech (TTS), Large Language Models (LLM), and robust Speech Engines. With cutting-edge training methodologies, Verbex has optimized its AI platform to ensure seamless, low-latency dialogues. The team consists of seasoned entrepreneurs from Bangladesh and Japan, united to bring voice AI to practical application in the Asian market. Currently, Verbex holds 56 patents across 25 countries, reinforcing its commitment to researching and developing unique technologies while preparing for global expansion.

Aiming for a Voice-Centric Society

Throughout its development journey, Verbex has worked toward realizing a society where voice serves as the primary interface. The ultimate goal is to demolish existing barriers that conventional input methods—like keyboards or touchscreens—pose. As society inevitably transitions to a world where everyone interacts with technology through voice, Verbex aims to equip every individual to command computers effortlessly through speech.

The implications of a fully realized Voice User Interface (VUI) extend across various dimensions:

• - Bridging the Digital Divide: By making computer operations intuitive, Verbex empowers seniors and individuals with varying levels of IT literacy to navigate technology with ease.
• - Enhancing Accessibility: The VUI opens doors for visually impaired individuals and those engaged in hands-on jobs, making information readily accessible.
• - Creating New Customer Experiences: The breakthrough of more human-like AI conversations fosters pleasant service experiences.
• - Addressing Labor Shortages: By complementing the workforce with dialogue-based AI, Verbex aids in sustaining businesses in labor-scarce situations, particularly salient in Japan’s aging society.

Initial Business Expansion through Call Center Solutions

As a first step, Verbex has decided to focus on the call center sector, leveraging its unique voice dialogue AI technology. Particularly in Japan, where staffing shortages in call centers are escalating, Verbex's AI operators provide natural Japanese conversations, tackling issues such as late-night support, customer service challenges, and overall customer experience enhancement. Japan's demanding market, known for its hospitality culture, necessitates high-quality interaction, making this technology exceptionally effective.

Verbex has already conducted trials at the help line "333" managed by the temporary government of Bangladesh:

• - 80% of calls were resolved without human intervention
• - 90% reduction in wait times

These promising results have encouraged Verbex to advance several Proof of Concept (PoC) initiatives with various companies in Japan, paving the way for broader implementation.

Launch of Japanese Language Model and Commercial Use Cases

After focusing on Bengali and English, Verbex released its highly anticipated Japanese language capabilities in August. This development marks a pivotal move into the practical application phase in Japan, where the natural fluidity of conversation is paramount. The company has implemented its AI for telephone response operations at Ichinen Co., Ltd., where the AI operates tasks such as confirming inspections and compiling information directly into Excel. Furthermore, numerous projects are underway for implementations in:

• - Manufacturer FAQ support
• - Order processing for e-commerce businesses
• - Late-night funeral service calls
• - Electric service initiation and termination requests
• - Taxi dispatch requests
• - Interview scheduling for job applications
• - Outbound sales calls

Future Developments - Promoting Voice as an Interface Across Industries

Looking ahead, Verbex intends to branch out various projects utilizing its voice dialogue AI technology as a primary interface. The envisioned applications span numerous sectors, with ongoing inquiries from firms aimed at optimizing human resources and fostering business growth through voice AI support. Possible new ventures include:

• - Front desk operations in hotels
• - Ticket vending machines and transportation guidance
• - Support consultations in healthcare and senior care
• - Entertainment experiences leveraging voice games and interactions

Verbex is actively seeking partner companies interested in ushering in new business paradigms centered around voice interaction across diverse industries.

Contact Information

If you are interested in learning more about Verbex, please reach out to:

Verbex Corp.
25-2 Kamiyama-cho, Shibuya-ku, Tokyo, 150-0047, Japan
Contact Person: Okitsu
Email: [email protected]
Contact Form: Verbex Contact