Ben Hopper Takes on Senior Vice President Role at First Horizon Bank, Enhancing Consumer Distribution Strategy

Ben Hopper Takes on a New Leadership Role at First Horizon Bank

Ben Hopper has officially joined First Horizon Bank as the Senior Vice President, where he will oversee consumer distribution and the bank's ATM strategy. This appointment comes as part of First Horizon's commitment to enhancing customer experiences and streamlining banking operations.

With over 20 years in the banking industry, Hopper brings a wealth of experience specializing in retail and consumer banking strategy. His professional background includes notable positions at USAA, First Horizon Bank, and Wells Fargo. Hopper’s expertise in branch strategy and design aligns perfectly with First Horizon Bank's vision to enhance their service offerings to clients.

As he steps into this pivotal role, Hopper expressed his enthusiasm: "I am excited to lead consumer distribution and ATM strategy at First Horizon Bank. Our focus is simple—make banking easier for clients and more effective for associates. We will align our branch and ATM network to where clients live and work, invest in reliability and convenience, and better connect physical and digital channels to deliver faster and more personalized service."

His strategic approach includes plans to optimize First Horizon's physical and ATM networks, aiming to improve overall service delivery to clients. This initiative could significantly enhance how customers interact with banking services, tailoring experiences to meet their needs and expectations.

Shaun McDougall, Executive Vice President and Head of Consumer Banking at First Horizon Bank, praised Hopper's contributions to the team: "We are proud to have Ben on our consumer banking leadership team. His expertise in branch strategy and design and his deep understanding of consumer banking make him an ideal fit as we elevate how we serve clients."

First Horizon Bank, headquartered in Memphis, Tennessee, boasts approximately $83.2 billion in assets as of September 30, 2025. The bank operates in a total of 12 states in the southern United States, offering a diverse range of financial services, including commercial, private banking, consumer, small business, wealth, and trust management.

The institution has received numerous accolades, including recognition as one of the best employers in the nation, as reported by Fortune and Forbes magazines. The integration of Hopper's vision and the bank's exceptional reputation positions First Horizon as a leader in the financial services sector.

Looking ahead, Hopper's leadership in consumer distribution and ATM strategy signifies an important shift in First Horizon Bank's operations, centered around client-centric approaches and enhanced accessibility to banking services. This could likely lead to significant improvements in customer satisfaction and increased market competitiveness.

In summary, Ben Hopper's arrival at First Horizon Bank marks a critical juncture for the institution as it strives to bolster its consumer banking services. His commitment to innovation and customer-first mentality is set to forge a stronger relationship between the bank and the communities it serves, heralding an exciting future for First Horizon and its clientele.