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Expanding Accessibility at HOTEL GROOVE SHINJUKU

As part of its commitment to remain a "people-friendly hotel," HOTEL GROOVE SHINJUKU, a PARKROYAL Hotel, is intensifying efforts to improve accessibility for guests with hearing impairments and deafness. Located in Shinjuku, Tokyo, this initiative emphasizes the importance of creating a universal environment for all patrons, ensuring a comfortable stay regardless of backgrounds or abilities.

Enhancing Services for Hearing Impaired Guests

To meet the needs of all guests, HOTEL GROOVE SHINJUKU is actively investing in various initiatives aimed at improving communication and comfort for individuals with hearing challenges.

Sign Language Training

The hotel has established partnerships with organizations such as the Tokyo Sign Language Interpreter Center and the NPO Japan ASL Association to enhance staff capabilities in sign language communication. Regular workshops and training sessions are conducted to enable hotel associates to effectively communicate with deaf and hard-of-hearing guests, ensuring a smooth and enjoyable experience during their stay.

Implementation of the Cotopat® Captioning System

One of the standout features is the introduction of the Cotopat® captioning system at the reception desk. This innovative technology recognizes spoken words in real time and displays them as text, graphics, or videos on screens, breaking down communication barriers and making interactions more accessible for everyone. This initiative underscores the hotel’s commitment to inclusivity and support for all guests.

Utilizing Kotozna In-room Chat Functionality

Another aspect enhancing guest experience is the use of the multilingual concierge app, Kotozna In-room, which allows for seamless communication between guests and hotel associates. This application not only provides access to hotel amenities and information but also enables real-time chat interactions, empowering guests to request assistance in their preferred language at any time.

Supporting the Tokyo International Deaf Arts Festival

HOTEL GROOVE SHINJUKU is proud to sponsor the Tokyo International Deaf Arts Festival, an influential event celebrating sign language and deaf culture. Scheduled from November 6 to 9, 2025, in Koenji, Tokyo, this festival showcases various artistic expressions including theater, film, performances, and markets. The hotel plans to participate by organizing a market stall and engaging in community cleanup activities to foster interaction with deaf individuals.

Special Screening of "CODA" at 109 Cinemas Premium Shinjuku

Aligning with the events featuring hearing-impaired themes, the hotel is collaborating with 109 Cinemas Premium Shinjuku to present a special screening of the Academy Award-winning film "CODA: The Sound of Silence" from November 7 to 13, 2025. This poignant movie, which portrays the life of a hearing girl raised in a deaf family, will be shown with Japanese subtitles designed for accessibility. This partnership not only promotes awareness but also celebrates the artistic talent within the deaf community.

Conclusion

HOTEL GROOVE SHINJUKU stands as a beacon of inclusivity in Shinjuku, committed to enhancing the experience of all guests, especially those with hearing disabilities. With a focus on innovative solutions like sign language training and advanced communication technologies, this hotel exemplifies the values of a truly universal hospitality experience. Guests can look forward to a unique stay that embraces both luxury and accessibility in the vibrant heart of Tokyo.

For reservations and inquiries, please visit HOTEL GROOVE SHINJUKU or contact them at 03-6233-8217.