#USA #San Francisco #Docusign #Customer Awards #Agreement Management

DocuSign Celebrates Transformational Leaders at the 2026 Customer Awards

On April 27, 2026, DocuSign (Nasdaq: DOCU) announced its esteemed winners for the 2026 Customer Awards, recognizing an exclusive group of organizations that are setting new benchmarks in the realm of Intelligent Agreement Management. These trailblazers have redefined the way agreements are created, managed, and utilized within their businesses, illustrating the power of innovation in driving efficiency and insight.

The 2026 Customer Awards spotlight the visionaries who have transformed traditional agreements into dynamic sources of actionable insights. By leveraging the capabilities of AI, these organizations not only streamline their operations but also enhance customer experiences and boost revenue.

“The award winners this year are not merely signing agreements at a faster pace, but are fundamentally transforming their business operations through Intelligent Agreement Management,” stated Paula Hansen, President and Chief Revenue Officer of DocuSign. “They are automating workflows, extracting valuable insights from agreement data, and fostering tangible results.”

Champions of AI Innovation

This category highlights teams that are utilizing AI to elevate the management of agreements into smarter, insight-driven practices. Among the honorees:

1. Aon - This global professional services firm has implemented DocuSign IAM to unlock insights from legacy agreements, enhancing accessibility for their teams.
> “DocuSign's smart document repository improves how we utilize existing information, enabling better decision-making,” commented Mindy Simon, COO of Aon.

2. Experian - By simplifying their ecosystem, Experian has significantly reduced contract cycle times from approximately ten days to mere hours, allowing for more efficient client service.
3. Crete United - A leading network of Mechanical, Electrical, Plumbing, and Building Automation specialists, Crete United saw contract negotiation times drop by 80%, attributing their success to DocuSign’s AI-Assisted Review.
4. IGA - This Brazilian company is transforming contract management into a data-driven capability and has streamlined processes with AI governance.

Champions of Business Transformation

Recognizing leaders who drive innovation and guide their teams, this category featured:

• - The Estée Lauder Companies Inc. - They centralized their operations onto one enterprise DocuSign platform, significantly enhancing operational efficiency.
• - Yum! Brands - Centralizing contract templates and streamlining agreements has led to improved productivity and consistency in their franchise operations.
• - Sandoz - Achieving technology independence has allowed this pharmaceutical company to manage over 350,000 envelopes with a 90% completion rate since 2024.

Champions of Operations

Honoring teams that simplify complex workflows, the operations honorees included:

• - Payworks - They integrated DocuSign with Salesforce, reducing processing times dramatically.
• - Thrive Market - The centralization of their legal operations on DocuSign has significantly reduced contract turnaround times.
• - Freshworks - By embedding DocuSign into their CRM, they've accelerated document turnaround times from days to just minutes.

Champions of Growth

Recognizing those who scale smarter, the growth honorees included:

• - Kindsight - Integrating DocuSign IAM has cut sales cycles significantly for their fundraising technology.
• - Milky Moo - This startup scaled rapidly across Brazil and the USA, saving substantial manual work hours through DocuSign IAM.

Champions of Customer Experience

This category celebrated teams that deliver seamless customer experiences:

• - LOCAM - They tripled usage of digital agreements while automating compliance checks to enhance the customer experience.
• - Bank of Queensland - The integration of DocuSign into their digital banking services has simplified loan processes for their customers.

Champions of Social Impact

Finally, the social impact category recognized organizations making a difference:

• - NYC Public Schools - Digitizing family consent forms in multiple languages has streamlined processes for nearly a million students.
• - YMCA - Their integration of DocuSign has centralized the management of thousands of agreements, enhancing operational performance.

Experience the Future of Agreements

Many of the award winners will share their success stories at DocuSign’s upcoming annual event, Momentum NYC, scheduled for May 20-21, 2026, at the Javits Center. Attendees will have the unique opportunity to learn about the latest innovations in agreement management firsthand. For more details on the winners and their impactful strategies, visit the DocuSign blog or follow them on LinkedIn and Instagram.

With over 1.8 million customers in over 180 countries, DocuSign continues to lead the charge in transforming the way agreements are utilized in modern business practices, integrating critical data seamlessly into companies’ operations and management systems. Learn more at www.docusign.com.