#Egypt #Cairo #TTEC Holdings #CX Solutions

TTEC Expands Its Presence with a New Office in Cairo

TTEC Holdings, Inc. (NASDAQ: TTEC), a leading innovator in customer experience (CX) technology, is excited to announce the grand opening of its new site located within Cairo's Maadi Technology Park. This move marks a crucial step in TTEC's expansion strategy in Egypt, initiated only a year ago to meet the growing demand for high-quality customer experience solutions.

The opening ceremony, held on February 5, 2025, was attended by key figures including His Excellency Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, and Ahmed Elzaher, CEO of the Information Technology Industry Development Agency (ITIDA). Their presence underscored TTEC's commitment to Egypt, a nation recognized as a prominent offshoring destination.

TTEC has made substantial investments in the region, capitalizing on Egypt's skilled multilingual workforce and its strategic geographical position to enhance its global customer experience offerings. John Abou, President of TTEC Engage, expressed his enthusiasm: "The new Cairo site not only reinforces our commitment to providing world-class CX solutions but also opens new pathways for local talent and innovation."

The company also celebrated the addition of a significant client specializing in on-demand payment solutions, further advancing TTEC's reputation for delivering technology-driven customer support. This strategic partnership is anticipated to significantly enhance the client’s capabilities in providing real-time financial solutions to their customers, ensuring a superior overall customer experience.

Egypt's Digital Future

The development of the new site aligns with the Egyptian government's efforts to attract foreign investments, create jobs, and boost the country's digital economy. Dr. Talaat highlighted the role of advanced digital infrastructures and an educated workforce, stating, "TTEC's presence in Egypt exemplifies the opportunities available in our marketplace and the commitment of the government to supporting the digital sector."

TTEC's new facility in Cairo will serve a diverse range of global clients, emphasizing the company's strategy of integrating AI technology into customer service and engagement. This not only positions TTEC at the forefront of CX innovation but also aims to bolster the local economy by creating more job opportunities and enhancing skill development in cutting-edge technologies.

Commitment to Excellence and Future Growth

In its pursuit of excellence, TTEC has been recognized globally for its workplace culture, recently being named a Great Place To Work® in Egypt. Employees at the new site can expect a dynamic environment focused on professional growth and innovation. The company's culture prioritizes worker satisfaction, which cascades into their service delivery and customer engagement performance.

As TTEC continues to expand its footprint globally, the opening of this new Cairo site represents not just growth for the company, but a collaborative effort with the Egyptian government to create a thriving tech landscape. With the integration of new technologies and the enhancement of customer experience strategies, TTEC is poised to lead the charge in revolutionizing the way companies connect with their customers across different regions.

Those interested in learning more about TTEC Egypt's initiatives, innovations, and career opportunities are encouraged to visit TTEC Global Locations - Egypt.

TTEC Holdings, Inc. stands as a beacon of innovation in the customer experience landscape, continuously adapting to meet the needs of tomorrow's digital consumers, while remaining steadfast in its mission to deliver unparalleled service and engagement.