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FirstService Residential Unveils 2025 BENCHMARK Reports

On September 29, 2025, FirstService Residential, recognized as North America's foremost residential property management company, launched its 2025 BENCHMARK reports. These reports offer valuable insights into operating costs and budgeting practices specifically catered to high-rise buildings and large, master-planned communities. The initiative aims to equip community association boards, property managers, and developers with essential data to enhance their operational efficiency and financial planning strategies.

Comprehensive Analysis of Costs

The reports consist of two detailed editions: one focused on master-planned communities and the other on high-rise residential properties. The Master-Planned edition leverages data from over 400 communities spread across six key regions of the United States. In contrast, the High-Rise edition analyzes operating expenses from nearly 1,000 residential buildings situated in major urban areas throughout both the U.S. and Canada. Together, these reports provide actionable insights covering a range of operational costs, including insurance, maintenance, sustainability initiatives, amenity management, reserves, and capital expenditure planning.

David Diestel, the CEO of FirstService Residential, highlights the importance of strategic planning in community management. “In my experience, the most successful boards move their communities forward by creating a long-term vision, engaging with residents, and maintaining transparent communication. Implementing a disciplined annual budget process is vital for success,” Diestel stated.

He adds that board members play a unique role as community leaders, often having to balance rising resident expectations against existing financial constraints. The BENCHMARK series is designed to empower these board leaders by providing them with the resources needed to develop cost-effective strategies to manage operations while navigating complex market conditions.

Adaptation to Evolving Environments

As the practice of community management continues to evolve due to changing cost structures, regulatory landscapes, and resident expectations, FirstService Residential aims to support boards effectively. The company prides itself on combining extensive local knowledge with a nationwide network of property management experts. This network is further bolstered by specialized teams equipped to handle specific operational challenges faced by community associations.

With the constant shift in operational costs and legislation in the property management sector, FirstService Residential’s BENCHMARK series positions itself as an essential tool for community leaders. It encompasses a wide array of resources tailored for the specific needs and expectations of residents within their communities.

To access the reports, interested parties can visit the provided links for both editions: the Master-Planned edition and the High-Rise edition.

About FirstService Residential

FirstService Residential is committed to transforming the property management experience by providing premier services tailored for residential communities across the United States and Canada. With a strong focus on enhancing the value of every property and improving the quality of life for residents, FirstService Residential partners with boards, owners, and developers to achieve these goals. Utilizing their unique insights and scale, the company ensures a service-first approach, complete with 24/7 customer assistance, customized lifestyle programming, and advanced technological implementations.

This innovative company is part of FirstService Corporation, traded on NASDAQ and TSX under the symbol FSV, which continues to lead residential and commercial service sectors across North America. Through partnerships with developers and board members, FirstService Residential aims to deliver on their vision and initiate positive change within the communities they manage.