#Customer Experience #Egypt #Foundever #Luxor

Foundever® Opens New Contact Center in Luxor, Egypt

Foundever®, a leading player in customer experience (CX) solutions, has announced the establishment of its new contact center located in Luxor, Egypt. This launch signifies the company's initial foray into the offshore CX market in Upper Egypt.

The opening ceremony was a significant event, attended by notable figures such as Dr. Amr Talaat, the Egyptian Minister of Communications and Information Technology; Laurent Uberti, Group CEO and Co-founder of Foundever; and several other dignitaries from both the company and the government.

With an initial capacity of 200 seats, the Luxor contact center is expected to expand its workforce to 400 employees by December 2026. This center is part of Foundever's broader strategy to create 5,000 new job opportunities across Egypt over the next three years. This strategic initiative further solidifies Egypt's growing reputation as a hub for CX and IT outsourcing.

The company has already seen success in Cairo, operating from locations like Maadi Technology Park and City Stars Business Complex, where it recorded a remarkable 115% growth last year. Currently, Foundever supports 15 global clients, providing services in 14 different languages, showcasing Egypt's strength in multilingual outsourcing.

By establishing its first hub in Upper Egypt, Foundever aims to leverage the region's talent pool, offering local career paths to young professionals and stimulating social and economic development in surrounding communities.

The Luxor center is not just about job creation; it is also a vital step in integrating advanced AI solutions into customer experiences. Foundever equips its Luxor associates with tools that enhance their efficiency and confidence, allowing them to deliver exceptional, human-centered service.

Through innovative technologies, including conversational AI and agentic AI automation, the company enhances its team's capabilities. This approach not only accelerates operational transformation but also ensures that every customer interaction delivers significant value, benefiting both clients and employees alike.

Laurent Uberti expressed enthusiasm regarding Egypt's potential, stating, "Egypt has proven to be one of our most dynamic growth markets. The opening of our first Upper Egypt hub demonstrates our confidence in the region's incredible potential — its people, talent, and innovative spirit. Luxor will be pivotal in driving our global vision for the future of customer experience."

Dr. Amr Talaat echoed these sentiments, indicating that the Luxor center exemplifies Egypt's momentum as a prime outsourcing destination, offering expanded digital career opportunities to the youth of Upper Egypt.

In conclusion, Foundever's Luxor contact center not only marks a new chapter for the company but also serves as a beacon of economic opportunity for the region. As it begins operations, the center is set to play an influential role in evolving the customer experience landscape in Egypt and beyond.