Exploring Newgen's Recognition as a Notable Vendor in Digital Process Automation Software by Forrester in Q2 2025

Newgen Software: A Leader in Digital Process Automation

In the rapidly evolving world of digital transformation, Newgen Software has established itself as a key player by being recognized in Forrester's Q2 2025 report on Digital Process Automation (DPA) software as one of the 'Notable Vendors.' This recognition underscores the company’s commitment to leveraging artificial intelligence (AI) to drive business efficiencies.

Forrester defines DPA software as platforms that enable the creation and management of process applications using low-code development and advanced programming. This approach includes capabilities such as modeling, orchestration, dynamic case management, and AI-led support. In an era where digital transformation is paramount, understanding the potential impact of DPA vendors is crucial for leaders looking to streamline their business processes.

Newgen has self-identified its top three extended use cases in the DPA domain as customer self-service, document automation, and data-driven automation. This focus aligns well with the growing demand for solutions that enhance customer engagement and operational efficiency.

The Power of NewgenONE

Runki Goswami, the Global Head of Marketing at Newgen, commented on this significant acknowledgment, stating, "Automation isn’t only about making processes quicker; rather, it's about empowering organizations with smarter, adaptable methods of working. With our AI-first NewgenONE platform, we offer enterprises the tools needed to modernize effectively."

NewgenONE stands out as a unified, low-code platform designed specifically for digital process automation across varied enterprise environments. It integrates intelligent orchestration and GenAI capabilities, allowing businesses to automate processes seamlessly while managing content and communication from a single framework.

Equipped with AI agents such as NewgenONE Marvin, LumYn, and Harper, the platform enables both citizen developers and technical professionals to quickly model, implement, and scale adaptive end-to-end automation solutions. This empowers organizations to enhance agility and efficiency, driving significant business transformations.

Industry Recognition and Future Directions

Forrester’s report emphasizes the need for organizations to assess the value propositions offered by DPA vendors while considering their size and target market. Newgen's recognition not only reflects its innovation but also points towards a future where AI-driven solutions will play a central role in operational efficiency.

Newgen's motto of unlocking simplicity, speed, and agility resonates with enterprises seeking effective digital transformation strategies. The company supports a range of use cases across industries—from onboarding processes to service requests, lending, and underwriting—demonstrating its versatility and capability to handle complex, content-driven applications in the cloud.

As businesses continue to face challenges in their digital journeys, Newgen’s approach positions it as a critical partner in enabling organizations to adapt and thrive.

For more information about Newgen Software and its offerings, visit www.newgensoft.com.