#USA #DXC Technology #ServiceNow #Insurance #ASHBURN, VA and SANTA CLARA, CA

Introduction

In a significant move to enhance the insurance sector, DXC Technology, a well-established technology services provider, has teamed up with ServiceNow, a leader in AI platforms for business transformation. This collaboration aims to modernize the insurance industry by introducing innovative solutions that capitalize on the capabilities of artificial intelligence.

The Challenge for Insurers

With an increasing need to enhance services and streamline operations, insurance companies are feeling the pressure to innovate. HFS Research highlights that almost half of insurers are focusing investments on technology that aligns their operations across various business fronts. Traditional processes often come with complexities and extensive manual workflows that hinder efficiency.

The DXC and ServiceNow Partnership

As an elite partner, DXC combines its extensive expertise in insurance with ServiceNow's cutting-edge AI capabilities. This partnership is set to introduce the DXC Assure BPM (Business Process Management) powered by ServiceNow—an advanced solution tailored for the insurance industry's unique needs. This innovative approach focuses on integrating AI, data, and workflows in a single platform to streamline operations, reduce processing time, and ultimately enhance customer satisfaction.

Features and Impact

The DXC Assure BPM solution is designed to touch all aspects of the policy lifecycle—from administration, billing, underwriting to claims management. Key features include:

• - Preconfigured Workflows: Leverage over 40 years of industry experience to implement workflows that are not only efficient but also intuitive to use.
• - End-to-End Integration: Seamlessly connects with DXC Assure Platform to facilitate advanced security measures and offers smooth integration with other DXC insurance applications.
• - AI-Driven Self-Service Portal: This feature allows policyholders to enjoy personalized experiences with quicker and more accurate responses to their queries.
• - Automation of Back-Office Tasks: By utilizing enhanced AI capabilities, insurers can automate manual processing duties, allowing their teams to dedicate more time to innovation and improving customer interactions.

Ray August, the President of Insurance Software and Business Process Services at DXC, notes that the partnership aims to combine deep industry expertise with innovative technology. This collaboration is poised to shape the future of the insurance industry by introducing unprecedented agility and speed to processes, making them remarkably more efficient.

Erica Volini from ServiceNow echoes this sentiment, highlighting that marrying ServiceNow's AI and workflows with DXC's industry insights has the potential to transform traditional insurance processes significantly.

Conclusion

As the insurance industry evolves, the integration of AI into operational processes offers a promising path forward. DXC Technology and ServiceNow's collaborative efforts represent a bold step toward revolutionizing how insurers operate, paving the way for enhanced efficiency, reduced costs, and better customer satisfaction. Their initiative, the DXC Assure BPM, is now available and is expected to make a considerable impact on the insurance landscape. For more information about this new offering, visit DXC's official site.