Coveo Achieves Recognition as SAP's Leading Partner for Customer Experience Solutions in 2025

Coveo Earns Prestigious SAP Partner Award in 2025

Coveo Solutions Inc., renowned for its pioneering advancements in AI-Relevance, has recently been honored with the SAP® Global Customer Experience Partner Excellence Award for 2025. This award acknowledges Coveo's significant contributions that facilitate partners in delivering exemplary SAP Customer Experience solutions. The announcement came on October 6, 2025, from its headquarters in Montreal, marking a milestone in Coveo's ongoing collaboration with SAP.

As the demand for superior customer experiences surges, establishing effective partnerships has become crucial for businesses aiming to thrive in today's competitive landscape. Coveo, with its focus on enhancing business outcomes through AI-powered search and generative experiences, has distinguished itself as a leader within this realm. The award was presented to Coveo alongside other top-performing partners by SAP, a testament to the organization's dedication to helping businesses innovate and achieve sustainable growth.

Patrick Finn, Vice President of Alliances at Coveo, expressed his pride at receiving such recognition, stating, "We’re proud to be recognized with the SAP Customer Experience Partner Excellence Award. It’s a strong signal that the work we’re doing together is delivering real results." He emphasized that this partnership is fundamental to supporting global enterprises as they navigate the complexities of the AI era. By leveraging SAP's market leadership and Coveo’s cutting-edge AI capabilities, clients can create more intuitive and effective digital experiences that drive growth, efficiency, and customer loyalty.

The selection process for this award involved meticulous evaluations of internal SAP sales data, followed by a review from a steering committee that assessed potential candidates based on several criteria including sales achievements and overall performance in their respective fields.

Manish Gordhan, the Global Vice President of CX Channel at SAP Partner Ecosystem, commented, "This award recognizes excellence from partners that have successfully driven SAP's and Coveo's value to customers in their CX journey. I am very pleased to congratulate Coveo on their achievement in attaining this award through their trusted partnership with SAP."

The collaboration between Coveo and SAP dates back to 2023, focusing on integrating AI search and recommendation capabilities within SAP Customer Experience. Notably, Coveo’s solution for SAP Commerce Cloud secured SAP® Endorsed App status in March 2023. The partnership expanded further in November 2024, leading to the development of a second SAP Endorsed App designed to work with SAP Service Cloud, both of which are accessible via the SAP Store. Customers have reported tangible benefits from this integration, including Blackwoods, which experienced a 45% increase in Net Promoter Score and a significant reduction in unsatisfactory searches after revamping their digital strategy with Coveo's solutions.

Other notable implementations include SanMar, which opted for Coveo AI to enhance product discovery and intelligent search functionalities throughout its extensive catalog, further illustrating the value of this partnership.

The Coveo AI-Relevance™ Platform aims to redefine customer engagement by unifying disparate data sources securely and optimizing personalized outcomes. It emphasizes the importance of tailoring user experiences based on individual contexts, needs, and behaviors, while maintaining high standards of privacy and compliance.

Coveo continues to lead innovation in AI-Relevance, shaping how businesses interact with their customers and employees and setting a new gold standard for competitive experiences in the digital landscape. By investing in hyper-personalization strategies across various platforms, Coveo stands at the forefront of enhancing user engagement and satisfaction.

Looking forward, Coveo asserts its commitment to excellence as it explores new avenues for collaboration and technology enhancement, ensuring that it remains a crucial player in the evolving customer experience ecosystem.

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