#Japan #AI #Tokyo #Customer Support #Outsourcing

Webinar on Optimizing Business Operations

Join us on June 9, 2026, for an insightful online seminar titled "Optimal Strategies for Creating an Unstoppable Business Model through AI and Outsourcing". Hosted by Marketing Association Inc., this event is tailored for businesses looking to streamline their customer support operations and eliminate dependency on specific team members.

As businesses grow, many encounter common challenges:

• - Are you overwhelmed with customer inquiries, leaving no time for core business activities?
• - Do you find your operations relying heavily on individual employees, risking productivity?
• - Is the quality of customer service inconsistent, affecting overall customer satisfaction?
• - Are you eager to improve back-office productivity but unsure where to begin with AI integration?

This seminar is designed to address these issues head-on. With insights specifically targeted at enhancing customer support and back-office efficiency, we’ll leverage two critical perspectives: AI and Outsourcing.

What You Will Learn

During the webinar, industry experts will the following topics:

• - The challenges of dependency on specific staff members and strategies for decentralization.
• - How to ensure consistent service quality among your customer support team.
• - Cost-effective methods for AI implementation that provide tangible results.

As we aim to build an “unstoppable business model,” participants will gain practical tips for achieving stable service quality with limited resources.

Target Audience

This seminar is ideal for:

• - Individuals seeking to enhance the efficiency of their customer inquiry handling processes.
• - Managers aiming to standardize operations and reduce individual dependency.
• - Anyone interested in utilizing AI and outsourcing to improve business efficiency.
• - Businesses unsure of how to start with AI and outsourcing but eager to take the next step.

Special Offers for Participants

Upon registering, attendees will benefit from exclusive offers:

• - Free seminar materials for completed questionnaires.
• - An extended trial of the AI chatbot, Kotae, from one month to two months at no cost.
• - A 50% discount on initial fees for Customer Support Plus, our call center and BPO service.

Schedule Overview

The seminar will take place as follows:

• - 13:55: Access starts
• - 14:00 - 14:05: Seminar commencement, agenda overview, and questionnaire explanation
• - 14:05 - 14:25: Tokyo Techies Inc. presents "Achieve Ultimate Inquiry Efficiency with AI Chatbots and Human Support Synergy!"
• - 14:25 - 14:45: Marketing Association Inc. discusses "Effective Outsourcing Strategies for Customer Support"
• - 14:45 - 14:50: Questionnaire instructions and seminar conclusion

Event Details

• - Date: June 9, 2026
• - Time: 14:00 – 15:00 (JST)
• - Format: Online (Zoom)
• - Cost: Free
• - Co-host: Tokyo Techies Inc.

Don’t miss this opportunity to refine your business operations!

About Marketing Association Inc.

• - CEO: Hirokazu Nakazono
• - Location: 1-1-15 Ikenohata, Taito-ku, Tokyo, Japan
• - Capital: 17.5 million JPY
• - Business: Specializes in call center operations and EC management services among other BPO tasks.

For more information, visit our corporate site at Marketing Association Inc. or explore our service offerings at Customer Support Plus and EC Management Services. Also, check out our educational media for EC insights at Naruhodo! Makasete EC.