UPWARD Launches Mobile App 'UPWARD Meets' to Enhance Global Activity Management

UPWARD Launches 'UPWARD Meets'

UPWARD Inc., headquartered in Chiyoda, Tokyo, is thrilled to announce the release of its latest mobile application, "UPWARD Meets". Designed for global activity management, this innovative tool is already being implemented by PT. Seccom Indonesia in Jakarta, enhancing the visibility of on-site operations through cutting-edge technology.

Overview of 'UPWARD Meets'

'UPWARD Meets' is a mobile app specifically tailored for managing customer interactions without the need for traditional CRM systems. Addressing challenges such as a lack of visibility in field operations and reliance on paper or verbal communication, this app centralizes management on mobile devices, allowing for improved oversight and decision-making.

With 'UPWARD Meets', managers can assign tasks to staff, and monitor the progress and reports in real-time, ensuring rapid responses to emerging situations. The application’s user-friendly interface and straightforward design facilitate seamless adoption without increasing the workload on field staff, ultimately boosting management precision and efficiency.

For more details, visit the service site: UPWARD.

Background of Implementation at Seccom Indonesia

As a leading security services provider in Southeast Asia, Seccom Indonesia offers a range of solutions from onsite security to surveillance camera operations. They have built a solid reputation by integrating Japanese quality management and educational methods into their operations, leading to flexible responses to local needs and effective emergency preparedness.

Traditionally, about 20 Management Service Officers (MSOs) within the company recorded and reported their rounds and assessments on paper. This process has been cumbersome, resulting in delays and burdens for managers trying to gather timely updates.

In response to these challenges, a proof of concept (PoC) for 'UPWARD Meets' was initiated last year, showcasing the app's ability to provide real-time visualizations of field activities. The app not only enables flexible information sharing and central management but also boasts intuitive operation through mobile devices—culminating in its official adoption.

Since the implementation, managers can now access reports and ongoing activities at their fingertips, significantly reducing management burdens. The enhancement in the quality and speed of information transfer has allowed for more accurate guidance and support on-site.

Voices from the Field

Users have reported utilizing 'UPWARD Meets' for recording activity reports and managing daily schedules. Thanks to the mobile platform, staff can easily check their schedules and benefit from alert functionalities, which have streamlined reporting processes. Consequently, this allows them to focus on subsequent tasks much more quickly. Within the first few days of using the app, users recognized it as a valuable tool for visualizing their work output.

Insights from Mr. Kojiro Kojima, Operations Director at Seccom Indonesia

"The digitization of activity records has significantly improved our ability to monitor field activities and customer interactions through quantifiable data. This progression in visibility had previously been challenging. The overall management quality has risen notably, thanks to the visual tracking of each team member’s actions and easy access to historical records. This advancement has greatly improved our support and information-sharing frameworks within the team. In the future, we aim to leverage the data accumulated to conduct trend analyses tailored to individual clients and to enhance our security proposals accordingly. Moreover, we plan to employ 'UPWARD Meets' as a core tool in streamlining our response protocols for urgent matters.”

Usage Case Video

Supporting Field Operations with 'UPWARD Meets'

'UPWARD Meets' specializes in local customer interaction management through a mobile platform. This includes automatic detection of field visits and real-time logging of customer interaction. By simplifying the complexities of daily customer relationship management, field sales teams can focus on strategic customer engagement and operational support. For further details, visit: UPWARD.

About UPWARD Inc.

Founded in July 2016, UPWARD Inc. aims to unlock the creativity of field workers and expedite growth for both businesses and society. The company specializes in providing digital transformation services tailored to the unique challenges faced by field workers, ensuring efficient and flexible operational environments through technology utilization.