Huawei Digital Finance Showcases AI-Driven Innovations at SFF 2025
During the Singapore FinTech Festival 2025 (SFF 2025), Huawei Digital Finance made a significant impression as Jason Cao, CEO of the Huawei Digital Finance Business Unit, delivered a keynote address titled "Beyond Digital Towards AI-Infused Finance." In his speech, he focused on Huawei’s innovations in AI-based scenario agents, data platforms, knowledge infrastructure, and solutions addressing the major challenges of AI adoption in finance. By leveraging its systematic engineering capabilities, Huawei aims to assist financial institutions in accelerating their intelligent transformation.
Cao emphasized the transition into an era defined by ultra-precise personalization, stating that the implementation of AI in finance has reached a pivotal moment. Its success will hinge on profound integration into core production processes and operational use cases, where genuine value can be created. To gain a competitive edge in the next decade, financial entities must utilize AI for transformative changes in their operational flows.
Over the past decade, digitization in finance has diminished barriers relating to time and distance while adhering to the 80/20 rule—allocating 80% of resources for 20% of essential users. In the coming decade, AI will popularize a one-person-one-team model, allowing individuals to harness the capabilities of entire teams through powerful AI super assistants, which will serve as key service portals. "In the future, financial services will not merely recommend products directly to individuals but will pass them through super personal assistants. Those who take the lead in delivering hyper-personalized services will have a significant advantage," he stated.
Cao further pointed out that the transformative impact of AI will extend across all aspects of finance, including service models, collaboration frameworks, risk decision-making, and infrastructure. He outlined two main strategies being adopted globally by financial institutions to enhance native AI applications. Large institutions are building agent matrices that provide an AI assistant for every role along with a trustworthy AI advisor for each client, while smaller entities focus on high-value scenarios such as credit, rapidly deploying agents for intelligent processes.
To date, Huawei has successfully assisted global financial clients in deploying over 500 AI use cases, encompassing office management, operations, marketing, risk management, and customer service. These implementations have enhanced internal efficiency, provided more value to end-users, and transitioned from singular scenarios to systematic and comprehensive solutions. Huawei's intelligent computing platform plays a crucial role in this systematic approach, encompassing computing power, platforms, engineering, and scenarios. To meet the demands of high competition and low latency in AI inference, Huawei has developed a leading computing power platform. This foundation supports organization-wide AI data governance through a unified knowledge and data platform that integrates with financial agent platforms and data engineering practices, creating a closed-loop system of integral AI capabilities (E2E).
In collaboration with global ecosystem partners, Huawei aims to leverage its comprehensive technological capabilities to hasten the implementation of AI in high-value scenarios. Regarding intelligent mobile banking services, Huawei partnered with a major Chinese bank to innovate a new generation of smart mobile service architecture. Built on an intelligent computing infrastructure and AI platforms, this solution utilizes multi-agent hierarchical collaboration, long-term memory storage, and end-to-end hardware and software performance optimization. This framework achieved an intention recognition accuracy exceeding 90% and a latency as low as 1.2 seconds, enabling the bank to transition from passive responses to proactive services.
Looking ahead, Huawei will continue to capitalize on its advanced computing power platform, its systematic engineering expertise in AI, the cultivation of a structured ecosystem, and new co-creation models with clients and partners. These initiatives will bolster customer engagement, enhance risk management practices, and promote end-to-end enterprise transformation, further integrating value-driven AI applications within the finance sector to accelerate the effective adoption of AI.
During this event, Huawei, along with three partners from its RongHai program—Neuxnet, Speakly AI, and TrustDecision—signed strategic cooperation agreements with the leading financial institution in Saudi Arabia, Atmaal. The network of partners within Huawei's RongHai program has also expanded with the addition of three new members: CMA, which provides stable payment services for central banks worldwide; Instadesk, which offers intelligent outbound calling and marketing capabilities; and MagicEngine, which delivers model development and inference services to financial institutions. An increasing number of high-value financial solution partners are fostering global collaboration with Huawei.
Within the framework of the RongHai program, Huawei aspires to systematically establish a financial AI ecosystem by collaborating with global partners. This initiative focuses on developing model capabilities, agent engineering, industry knowledge bases, and scenario-centered applications while optimizing AI deployment through comprehensive hardware-software synergy (E2E). As the financial sector evolves from mere digitization to intelligent transformation, Huawei will persist in enhancing collaborative innovations with clients and partners, focusing on reengineering financial workflows and advancing ecosystem development. These efforts aim to transition AI from technological activation to tangible productivity improvements, heralding a new era in intelligent finance.
Cao emphasized the transition into an era defined by ultra-precise personalization, stating that the implementation of AI in finance has reached a pivotal moment. Its success will hinge on profound integration into core production processes and operational use cases, where genuine value can be created. To gain a competitive edge in the next decade, financial entities must utilize AI for transformative changes in their operational flows.
Over the past decade, digitization in finance has diminished barriers relating to time and distance while adhering to the 80/20 rule—allocating 80% of resources for 20% of essential users. In the coming decade, AI will popularize a one-person-one-team model, allowing individuals to harness the capabilities of entire teams through powerful AI super assistants, which will serve as key service portals. "In the future, financial services will not merely recommend products directly to individuals but will pass them through super personal assistants. Those who take the lead in delivering hyper-personalized services will have a significant advantage," he stated.
Cao further pointed out that the transformative impact of AI will extend across all aspects of finance, including service models, collaboration frameworks, risk decision-making, and infrastructure. He outlined two main strategies being adopted globally by financial institutions to enhance native AI applications. Large institutions are building agent matrices that provide an AI assistant for every role along with a trustworthy AI advisor for each client, while smaller entities focus on high-value scenarios such as credit, rapidly deploying agents for intelligent processes.
To date, Huawei has successfully assisted global financial clients in deploying over 500 AI use cases, encompassing office management, operations, marketing, risk management, and customer service. These implementations have enhanced internal efficiency, provided more value to end-users, and transitioned from singular scenarios to systematic and comprehensive solutions. Huawei's intelligent computing platform plays a crucial role in this systematic approach, encompassing computing power, platforms, engineering, and scenarios. To meet the demands of high competition and low latency in AI inference, Huawei has developed a leading computing power platform. This foundation supports organization-wide AI data governance through a unified knowledge and data platform that integrates with financial agent platforms and data engineering practices, creating a closed-loop system of integral AI capabilities (E2E).
In collaboration with global ecosystem partners, Huawei aims to leverage its comprehensive technological capabilities to hasten the implementation of AI in high-value scenarios. Regarding intelligent mobile banking services, Huawei partnered with a major Chinese bank to innovate a new generation of smart mobile service architecture. Built on an intelligent computing infrastructure and AI platforms, this solution utilizes multi-agent hierarchical collaboration, long-term memory storage, and end-to-end hardware and software performance optimization. This framework achieved an intention recognition accuracy exceeding 90% and a latency as low as 1.2 seconds, enabling the bank to transition from passive responses to proactive services.
Looking ahead, Huawei will continue to capitalize on its advanced computing power platform, its systematic engineering expertise in AI, the cultivation of a structured ecosystem, and new co-creation models with clients and partners. These initiatives will bolster customer engagement, enhance risk management practices, and promote end-to-end enterprise transformation, further integrating value-driven AI applications within the finance sector to accelerate the effective adoption of AI.
During this event, Huawei, along with three partners from its RongHai program—Neuxnet, Speakly AI, and TrustDecision—signed strategic cooperation agreements with the leading financial institution in Saudi Arabia, Atmaal. The network of partners within Huawei's RongHai program has also expanded with the addition of three new members: CMA, which provides stable payment services for central banks worldwide; Instadesk, which offers intelligent outbound calling and marketing capabilities; and MagicEngine, which delivers model development and inference services to financial institutions. An increasing number of high-value financial solution partners are fostering global collaboration with Huawei.
Within the framework of the RongHai program, Huawei aspires to systematically establish a financial AI ecosystem by collaborating with global partners. This initiative focuses on developing model capabilities, agent engineering, industry knowledge bases, and scenario-centered applications while optimizing AI deployment through comprehensive hardware-software synergy (E2E). As the financial sector evolves from mere digitization to intelligent transformation, Huawei will persist in enhancing collaborative innovations with clients and partners, focusing on reengineering financial workflows and advancing ecosystem development. These efforts aim to transition AI from technological activation to tangible productivity improvements, heralding a new era in intelligent finance.
Topics Financial Services & Investing）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.