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Workato Unveils the Game-Changing AI Agent Genie

In a significant move towards revolutionizing enterprise operations, Workato, a leader in agent-centric orchestration and automation platforms, recently announced the launch of Genie, a practical AI agent tailored for the Japanese market. This unveiling took place during Workato's flagship conference, WOW 2025, showcasing Genie's role as a powerful game-changer that seamlessly integrates within core business functions across various industries.

What is Workato Genie?

Workato Genie is not just another prototype; it represents fully operational AI agents designed to deliver measurable outcomes. Built on the Workato ONE platform and deployed through Workato GO, these agents can perform complex tasks across key business functions, such as sales, marketing, customer support, IT, and human resources. They are meticulously designed to handle significant workflows, integrating with existing company systems to ensure safe and customizable operations that align with organizational needs.

Transformational Impact on Business Functions

Sales Genie

One of the standout features of Genie is the Sales Genie, which aims to enhance productivity by streamlining the quoting process. By enabling sales teams to close deals more efficiently, this agent optimizes revenue operations and ensures a smoother sales cycle.

Support Genie

Additionally, the Support Genie expedites ticket resolutions and enhances customer experience by identifying common issues and providing faster responses. By integrating various channels and tools, it elevates satisfaction levels and response times, ultimately fostering better customer relationships.

IT Genie

For IT departments, the IT Genie automates service requests and resolves operational issues swiftly. It can spot patterns in system behavior, thus preventing recurring problems that might hinder business functions.

Marketing & SDR Genie

In the marketing realm, the Marketing & SDR Genie provides performance forecasting, personalized outreach, and creates supporting content for sales teams. This allows businesses to receive timely signals and insights to enhance their marketing strategies.

Customer Experience (CX) Genie

Customer-centric operations benefit immensely from the CX Genie, which aids in nurturing relationships throughout the customer lifecycle by ensuring smooth onboarding and personalized support.

HR & Recruiting Genie

In the human resources arena, the HR & Recruiting Genie accelerates hiring processes and improves employee onboarding experiences, empowering companies to manage job postings and streamline recruitment effectively.

Security Genie

Lastly, the Security Genie enhances the security framework of businesses, ensuring compliance and easing auditing processes by proactively monitoring systems and minimizing manual overhead in risk management.

A Unified Agent Ecosystem

All Genies are constructed on the Workato ONE platform and orchestrated through Workato GO, the intelligent control center that streamlines agents across the organization. As noted by Bhagat Nainani, Workato's Chief Product Officer, these Genies operate with clear objectives and produce measurable results across critical business functions at an enterprise scale.

A New Framework for Enterprise AI

Genie agents are designed to operate within governance and security parameters, ensuring that enterprises can confidently expand AI capabilities while adhering to business needs. The close integration of apps, data, and workflows minimizes silos and accelerates value realization.

Moving Beyond Hype to Intelligent Execution

The WOW 2025 conference signifies a broader transformation within enterprises, transitioning from isolated experimental AI co-pilots to fully functional, enterprise-wide agent systems. Vijay Tella, Workato's Co-founder and CEO, emphasized that the future belongs to AI agent-driven companies, where everyone can operate at a high level with expert capabilities powered by AI.

For more details on Genie's operational capabilities and how Workato can transform businesses, visit Workato's official website.

Workato Japan is committed to supporting Japanese companies in their journey towards agent-oriented orchestration and digital transformation, with a focus on localizing products and strengthening support systems.