#Japan #Digital Transformation #Tokyo #Canon Business #Itsumo Smile

Canon Business Attenda Partners with Itsumo Smile

Canon Marketing Japan Group's Canon Business Attenda Inc. (Tokyo) has announced a capital and business alliance with Itsumo Smile Digital Solutions Inc. (Tokushima). This partnership enables Canon Business Attenda to secure exclusive distribution rights for Itsumo Smile's SaaS products that support digital transformation (DX) initiatives for local governments in Japan. Utilizing its extensive marketing and sales networks developed in public sectors, Canon Business Attenda aims to swiftly deploy Itsumo Smile's innovative digital solutions across municipalities, thereby addressing local challenges and accelerating governmental DX efforts.

Background

Local governments in Japan face a multitude of social issues, including population decline, aging population, stagnant regional economies, and the need to maintain public services amidst constraints on resources. As infrastructure needs evolve, there is a crescente interest in digital solutions that can enhance operational efficiency. However, limitations on IT expertise and budget constraints often hinder effective implementation, raising critical questions about improving the quality of public services and ensuring sustainable community development. With governmental initiatives to promote 'Local Government DX Program' gaining traction, more municipalities are expected to adopt digital technologies to overcome these challenges.

Objectives of the Alliance and Future Development

Through this newly established alliance, Canon Business Attenda will leverage its customer base and marketing expertise to accelerate the rollout of Itsumo Smile's SaaS solutions nationwide. To this end, a dedicated solutions proposal team and DX support desk will be formed, enhancing the structural capabilities necessary for expansive reach to local governments across Japan.

Itsumo Smile offers a variety of applications and systems—such as the public transport rideshare platform 'Machino Kuruma,' the regional supermarket app 'Saa Kuru,' community disaster prevention app 'Minna no Bousai,' and an electronic notice board app—which have already been adopted by several municipalities, significantly contributing to solving local issues. Future plans entail customizing these services to meet diverse community needs, enhancing the convenience for residents while optimizing administrative processes and service delivery.

Moreover, the alliance envisions innovative services such as 'No-Go Window' for non-physical permit applications and 'No-Writing Window' for eliminating paper documentation in administrative procedures. By promoting the DX of local governments and community development, the partnership aims to create a society where more residents can conveniently access governmental services, thereby fostering sustainable community growth.

Key Collaborative Efforts

1. Nationwide expansion of municipal SaaS utilizing Canon Business Attenda’s customer base and sales channels.
2. Collaborative planning and market research pertaining to municipality DX, regional DX, and new business initiatives.
3. Prioritized resource allocation for development to enable speedy responses to Canon Business Attenda projects.

Overview of Canon Business Attenda Inc.

• - Name: Canon Business Attenda Inc.
• - Location: 3-32-42 Higashi Shinagawa, Shinagawa-ku, Tokyo
• - Representative: President Mitsukatsu Sugisaka
• - Business Outline: Business process outsourcing (BPO), internal help desk BPO, document digitization BPO, staffing, consulting, municipal DX promotion, etc.
• - Capital: 100 million yen
• - Established: October 1985
• - Number of Employees: 776 (as of January 1, 2025)
• - URL: Canon Business Attenda

Overview of Itsumo Smile Digital Solutions Inc.

• - Name: Itsumo Smile Digital Solutions Inc.
• - Location: 5-17 Sako 2-chome, Tokushima City, Tokushima Prefecture
• - Representative: President Naito Ota
• - Business Outline: Development and provision of various systems and applications, DX consulting, etc.
• - Established: May 26, 2025
• - Number of Employees: 11
• - URL: Itsumo Smile

For inquiries:

• - Canon Business Attenda BPO Services Division: 03-6701-3624 (direct line)
• - Itsumo Smile Digital Solutions: 088-677-8866

For more information, please visit the Canon Marketing Japan Group news release page.