#Japan #Tokyo #Amazon Connect #Uhuru #Epon Golf

Enhancing Customer Service at Epon Golf with Uhuru's Solutions

In an age where customer experience can make or break a brand, the collaboration between Uhuru and Epon Golf represents a significant leap forward in streamlining operations. With Epon Golf, a prominent golf brand developed by Endo Manufacturing Co., Ltd., facing challenges in its order processing system, Uhuru stepped in to provide a much-needed solution. This partnership not only aims to enhance efficiency but also to redefine the customer's interaction with the brand.

Based in Tokyo, Uhuru has established itself as a leader in digital transformation, leveraging technology to assist enterprises, municipalities, and government agencies in optimizing their operations. Epon Golf, with its headquarters in Tsubame-Sanjo, Niigata Prefecture, sells custom golf clubs through both direct stores and professional shops, emphasizing a highly personalized service targeted at individual customer needs. However, the existing processes for managing orders via phone and fax had proven cumbersome and error-prone, placing significant strain on sales staff.

Recognizing the challenges of miscommunication and increased reliance on individual salespersons, Epon Golf initiated a thorough overhaul of its order processing framework. The collaboration with Uhuru was key in establishing a new order center system that integrates Salesforce with Amazon Connect in a mere two months. This setup not only helped automate the flow of orders but also ensured accuracy and efficiency in responding to customer requests.

One of the pivotal aspects of this system is the three-tiered telephone response flow designed for both domestic and international stakeholders. By intelligently distributing calls based on the nature of the order to different external order centers and sales representatives, the system significantly reduces human error and optimizes response times. Operators now have immediate access to comprehensive customer data, including order history and inventory details via Salesforce, which enhances their ability to manage orders effectively.

As noted by Watanabe from the IT Promotion Office, “When we initially spoke with Uhuru's representative, they grasped our needs accurately and showcased their extensive experience in Salesforce integration.” This responsiveness and expertise made Uhuru a reliable partner for Epon Golf.

The successful deployment of the new order center system began operations in July 2025, following its rapid two-month development. This transformative technology allows sales representatives to allocate more time towards essential functions, such as customer visits and market analysis, rather than being bogged down by administrative tasks.

In addition, data collected within Salesforce is now visualized through Tableau, facilitating smarter sales strategies and more opportunistic marketing tactics. Ishihara, the Executive Director, remarked, “Thanks to the prototype that Uhuru crafted, we could evaluate our progress against a developed vision while providing detailed requests via Slack. This agile approach meant we reached our first launch in about a month and completed the entire rollout in approximately two months.”

Looking ahead, Epon Golf is set on creating a fully online order process for customers, actively promoting a value-centric approach that places customer satisfaction at the forefront. This strategic shift is in line with their long-term vision of thriving in a digital-first marketplace.

Meanwhile, Uhuru’s overarching philosophy—creating a sustainable society through technology and innovative thinking—guides its efforts in aiding businesses and communities in their digital transformation journeys. With projects that run the gamut from cloud service implementation to blockchain research, Uhuru continues to tackle societal challenges through advanced digital solutions.

For more information on the collaboration, you may refer to the links below:

• - Endo Manufacturing
• - Uhuru

Together, Uhuru and Epon Golf are setting a precedent for how technology can enhance operational efficiency while improving customer satisfaction in the golf industry.