#Japan #Tokyo #Arca Last #Apirits #Premium Currency

Important Notice from Arca Lost

Thank you for your continued support. This is a message from the operation team of 'Arca Lost: The Ending World and the Songstress’s Fruit.' We regret to inform you that our service will officially cease on April 17, 2025, at 16:00. We sincerely appreciate all the players who enjoyed our game so far and apologize for this outcome.

As per the regulations stipulated in Article 20, Paragraph 1 of the Payment Services Act, we will provide refunds for all unused premium in-game currencies, 'Beryl' and 'Koro,' at the time of service closure. Here are the essential details concerning the refund process:

Refund Procedure

Issuer of Prepaid Payment Instruments

Company Name: Apirits Inc.

Refund Request Period

• - April 17, 2025 (16:00) to July 31, 2025 (23:59)

Note: If you do not submit a refund request within this period, you will be excluded from this procedure.

Refund Eligibility

• - Unused premium in-game currencies 'Beryl' and 'Koro' as of April 17, 2025 (16:00).

How to Apply for a Refund

After the service ends on April 17, 2025, please ensure you update the application to its latest version. This will enable users to check their detailed information.

Upon launching the app, tap the 'MENU' from the title screen and then the 'Refund' button. This action will display your User ID, Player Name, Ark Level, the number of unused premium Beryls, the number of unused premium Koros, and the refund code.

Contact for Queries

For any inquiries regarding this matter, please contact us at: [email protected] with the following information:

• - Email address
• - User ID
• - Player Name
• - Ark Level
• - Number of unused premium 'Beryl'
• - Number of unused premium 'Koro'
• - Refund Code
• - Your bank's name, branch name, account type, account number, and account holder's name.

Important: If you uninstall the application before completing the refund process, you will be unable to retrieve your information. However, if you have retained the required information, you can also send it to [email protected] to proceed with the refund.

Refund Method

After reviewing your application, we will process the refund by depositing the amount into the bank account you provided.

• - The refund will cover the total amount of 'Beryl' and 'Koro' converted to yen.
• - Each premium 'Beryl' is valued at 2.5 yen and each premium 'Koro' at 0.00278 yen.
• - All transaction fees related to the refund will be borne by our company.
• - Any fractional amounts after currency conversion will be rounded up.

Important Notes

• - Please refrain from deleting the app until the refund process is completed.
• - Items already purchased with 'Beryl' or 'Koro' and non-premium game items are not eligible for refunds.
• - The refund code is unique to each customer; please handle this information with care to avoid any issues.
• - Refunds to foreign accounts or domestic accounts for non-residents of Japan are not permitted.
• - Personal information gathered during this refund process will only be used for the corresponding actions and will be handled appropriately post-refund per our privacy policy.
• - There may be follow-up communications from [email protected] in case of incorrect information or clarifications. Please ensure your email settings allow for mail from [@appirits.com].

Company Profile

Name: Apirits Inc.
Location: 24th Floor, Shibuya Sakura Stage SHIBUYA Tower, 1-1 Sakurakaicho, Shibuya, Tokyo, 150-6224
Established: July 2000
Business Activities:

• - Planning and operation of web services
• - Consulting and access analysis of web services
• - Development and sale of web service packages and ASP
• - Contract development of web service systems
• - Infrastructure building, maintenance, and monitoring of web service systems
• - Planning, development, and operation of online games