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BBVA and Google Cloud: A Transformative Partnership

In a significant move towards digital transformation, BBVA, one of the leading global financial groups, has announced an expansion of its partnership with Google Cloud. This collaboration focuses on implementing Google Workspace integrated with Gemini across the bank's worldwide operations. This strategic initiative aims to equip BBVA's vast workforce of 100,000 employees with cutting-edge generative AI tools, thereby enhancing productivity and collaboration in their day-to-day tasks.

Empowering Employees with AI

As of July 2, 2025, the deployment of Google Workspace with Gemini promises to revolutionize how BBVA employees execute their responsibilities. By providing tools like Gmail, Google Docs, and Google Sheets infused with AI capabilities, employees are already reporting an impressive time-saving of nearly three hours each week by automating repetitive tasks. This newfound efficiency enables them to focus on more strategic customer-centric initiatives.

Over the past decade, BBVA has recognized the importance of digital transformation and has worked alongside Google Cloud since 2011 to modernize its operational framework. With this enhanced partnership, employees will benefit from a powerful assistant embedded within the productivity tools they utilize daily. The Gemini tool will not only assist in summarizing and drafting communications but also aid in creating professional documents, spreadsheets, and presentations. Its ability to enhance collaboration further ensures that teams can work more effectively, whether in meetings or during project discussions.

Advanced AI Capabilities

In addition to Google Workspace, BBVA employees will have access to the standalone Gemini app and NotebookLM, a sophisticated AI-powered research assistant. These tools will facilitate tasks such as generating detailed reports, summarizing complex findings, and even converting those findings into audio formats, thereby accommodating a range of preferences in information consumption.

Elena Alfaro, BBVA's Global Head of AI Adoption, emphasizes the significant potential this partnership unlocks: "The collaboration with Google Cloud allows us to continue transforming how our teams work, make decisions, and collaborate—using the most competitive generative AI models on the market." Her enthusiasm reflects BBVA’s forward-thinking approach in utilizing technology to enhance innovation and productivity within the bank.

Training for Effective AI Use

To support this AI deployment, BBVA has launched an internal training program named 'AI Express.' This mandatory program aims to familiarize employees with best practices for using AI responsibly and securely. The training aligns with both the European Union's AI Act and BBVA's policies regarding data protection and confidentiality. Only employees who complete this training will receive access to the newly integrated tools, ensuring that teams are well-prepared to use generative AI in a compliant manner.

Juan Ortigosa, the Global Head of Workplace at BBVA, articulated that the transformation initiated with Google Workspace over ten years ago laid the foundation for this generative AI adoption. He expects this latest evolution to significantly enhance the work experience and productivity of all employees across various roles in the organization.

Google Cloud's Commitment

As BBVA collaborates with Google Cloud, the latter reiterates its commitment to providing advanced AI tools that help organizations transcend previous operational limits. Isaac Hernandez, Country Manager for Google Cloud in Spain, remarked, "This expanded partnership with BBVA underscores the transformative power of generative AI in the enterprise... we believe this deployment will empower their teams and redefine the future of banking."

This partnership not only reflects the changing landscape of banking but also illustrates how technology can revolutionize organizational efficiency and the overall customer experience. With BBVA's forward momentum in AI adoption, the bank is not just keeping pace with the evolving digital age; it is leading the charge, poised to leverage technology for enhanced service delivery and operational excellence.

In a world where financial institutions must adapt rapidly to stay relevant, BBVA’s strategic decisions today anticipate the needs of tomorrow’s banking customers, ensuring their position as a frontrunner in the global financial services sector.