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North End Teleservices: A Model for Impactful Job Creation

In a remarkable achievement, North End Teleservices, based in Omaha, Nebraska, has been recognized as one of the leading impact companies of 2025 in the recent list published by Real Leaders magazine. This accolade highlights the company's innovative approach in providing solid employment opportunities in areas often overlooked by traditional employment strategies.

Founded in 2015, North End Teleservices overcame significant challenges in a community where the five-year average poverty rate was a staggering 59% at the time of its inception. Under the visionary leadership of Carmen Tapio, the goal has always centered on transforming lives through job creation. Tapio states, "We started with a purpose: to improve a community. From the beginning, our commitment has been to do things differently and erase barriers that many face when seeking opportunities."

Fast forward to the present, North End Teleservices now boasts nearly 1,000 employees and has made a profound economic impact exceeding $400 million. Notably, their model extends beyond mere job provision; it actively contributes to the betterment of families and communities by embracing the values of inclusivity and support. As part of their ongoing growth strategy, the company is expanding its impact across the state, recently introducing services such as free transportation for its employees.

The honor from Real Leaders comes just months prior to North End Teleservices' tenth anniversary, marking a decade of innovation in employment solutions. Tapping into the demands of a rapidly changing job market, the company has crafted its business model to not only attract but also retain a diverse workforce. They have achieved this within a competitive landscape, standing out from businesses in over 15 countries considered for this recognition.

The selection process for this prestigious title was rigorous. Companies were evaluated on their growth, revenue, and adherence to six crucial impact pillars, branded as I.M.P.A.C.T.: Intention, Model, People, Accountability, Collaboration, and Transformation. As noted by Kevin Edwards, the president of Real Leaders, there is growing recognition in the business community about the importance of purpose-driven leadership. He remarks, "All businesses claim to be 'impact-focused' these days, but we are here to spotlight those truly dedicated to making a difference."

This recognition not only applauds North End Teleservices for their business acumen but also emphasizes the importance of their corporate responsibility and community impact. As they prepare to showcase their best practices at the Real Leaders UNITE 2025 conference, their story serves as a powerful example of how businesses can leverage innovative thinking to address societal challenges. Through their efforts, they inspire emerging leaders to adopt similar mindsets in pursuit of a more equitable future.

About North End Teleservices

North End Teleservices is a global omnichannel provider of outsourced contact center services primarily serving governmental and commercial sectors. Certified as a minority- and women-owned business, the company emphasizes its commitment to tailored service, operating seamlessly as an extension of its clients' brands. In 2024, it was recognized among the Top 100 Small Businesses in America by the U.S. Chamber of Commerce, reaffirming its standing as a leader in purposeful employment.

About Real Leaders

Real Leaders is a rapidly growing community dedicated to impact-driven leadership. Founded in 2010, the organization promotes responsible leadership that prioritizes profits, employees, society, and the planet. It serves as a platform advocating for visionary leaders who aspire to promote transformative changes in their communities and beyond. A certified B corporation and member of the United Nations Global Compact, Real Leaders continues to bring attention to companies that successfully blend social responsibility with innovative business practices.

In conclusion, North End Teleservices exemplifies how businesses can make a measurable difference in their communities, setting a new standard for success that other companies can look up to and strive to achieve.