#Vietnam #Hanoi #Vietnam Airlines #ARC #NDC Transactions

Vietnam Airlines Elevates Customer Experience through ARC Partnership

On January 14, 2025, Airlines Reporting Corp. (ARC) announced a groundbreaking partnership with Vietnam Airlines aimed at revolutionizing the airline's distribution methods. This collaboration focuses on the implementation of NDC (New Distribution Capability) transactions via ARC Direct Connect, a state-of-the-art airline distribution platform.

A New Era for Vietnam Airlines

Under this strategic alliance, Vietnam Airlines will be able to offer enhanced options for travel agencies and corporate buyers. By leveraging ARC's trusted settlement platform, they can efficiently manage transactions, minimize risks, and gain valuable insights from data tracking. This significant upgrade is expected to elevate the overall traveler experience.

Dang Anh Tuan, the executive vice president of Vietnam Airlines, expressed enthusiasm about the partnership, stating, "We are pleased to include advanced solutions that will propel our business into the future. ARC Direct Connect is essential to our continued success. Implementing these NDC solutions directly supports our goal to achieve five-star status."

A Commitment to Modern Travelers

The introduction of NDC transactions signifies Vietnam Airlines' commitment to catering to the evolving needs of modern travelers. According to Chuck Fischer, ARC’s vice president of distribution and financial services, this partnership exemplifies Vietnam Airlines' dedication to enhancing their retailing strategy. "By enabling NDC transactions, Vietnam Airlines is positioning itself to meet the demands of today’s consumer," Fischer noted.

The flexibility of ARC Direct Connect allows airlines, corporate buyers, and travel agencies to tailor their distribution strategies according to specific needs, thus creating unmatched clarity and efficiency. As the airline distribution ecosystem evolves, ARC continues to innovate, helping airlines enhance their customer experiences.

More About ARC and Vietnam Airlines

ARC plays a vital role in the air travel industry, managing a comprehensive dataset of over 12 billion annual passenger flights from more than 480 airlines across 235 countries. Each year, they process air sales exceeding $95 billion, underscoring their critical position within the airline distribution landscape.

Vietnam Airlines, as the flag carrier of Vietnam and a member of the Skyteam Alliance, boasts a modern fleet and operates nearly 100 routes to domestic and international destinations. The airline is committed to achieving high-quality service that reflects Vietnam's unique cultural identity, aiming ultimately for recognition as a five-star airline. With a 30-year history characterized by rapid growth, Vietnam Airlines is on the fast track towards becoming a premier player in the Asian airline industry.

For more information on the ARC Direct Connect initiative, potential partners can visit the ARC Direct Connect webpage.

Conclusion

The partnership between ARC and Vietnam Airlines not only streamlines air travel transactions but also demonstrates a significant forward leap in the airline industry’s approach to meeting contemporary traveler needs. With innovative solutions at their disposal, both ARC and Vietnam Airlines are poised to redefine the future of air travel, ensuring a premium experience for all passengers.