Boost.ai Launches Enhanced Voice AI Capabilities for Enterprise Solutions

In an exciting development for businesses embracing digital transformation, Boost.ai has unveiled a series of upgrades to its Conversational AI platform. This revised offering is designed to revolutionize the voice experience for enterprises, streamlining interactions and enhancing control mechanisms within complex business environments.

The new features introduced by Boost.ai include the Express Voice, which enables instant, audio-to-audio conversations, and enhancements to the Enterprise Voice for navigating intricate and regulated settings. This marks a significant shift towards quicker, more natural interactions, as enterprises strive to meet the rising expectations of their customers.

According to industry insights from Gartner, by the year 2028, an estimated 70% of customer service interactions will commence and conclude utilizing voice-based assistants on mobile platforms. Furthermore, it's predicted that agentic AI will autonomously resolve approximately 80% of the issues by 2029. In light of this emerging trend, enterprises increasingly require solutions that adeptly handle speed, natural conversational flow, and enterprise-grade reliability.

Jerry Haywood, the CEO of Boost.ai, stated, “Today’s consumers anticipate voice interactions that feel as seamless and fluid as having a conversation with another human being. With our upgraded voice offering, we empower businesses to fulfill those expectations instantly while ensuring the necessary control and reliability.” In the realm of customer service, voice agents are becoming pivotal. Companies that master this space today will likely secure the allegiance of tomorrow's customers.

Distinct Modes for Diverse Needs

Boost.ai’s enhanced voice capability offers two distinct deployment modes tailored for modern enterprise requirements. The Express Voice option, backed by speech-to-speech technology, allows for quick and fluid interactions by relaying audio directly to multimodal models without the usual transcription delays. This property ensures instant, human-like responses suited for initiating conversations and handling simple, frequently asked questions.

Conversely, the Enterprise Voice operates on a conventional Speech-To-Text/Text-To-Speech framework, catering to the stringent demands of regulated industries. This model is enriched with features like multi-intent handling, transactional conversation capabilities, built-in Personally Identifiable Information (PII) masking, hybrid Natural Language Understanding (NLU), and robust guardrails to guarantee every interaction is secure and compliant.

The introduction of new tools enhances quality and performance, including real-time transcription during testing phases, swiftly verifying recognition accuracy and correcting misheard inputs. Essential analytics on voice interactions provide enterprises with actionable insights from day one, contributing to improved performance measurements at scale.

Moreover, enhancements like speech-to-text fine-tuning enable organizations to integrate brand-specific language, ensuring precise voice recognition aligned with company terminologies and symbols. The introduction of ambient audio helps create smoother and more natural conversations, subtly replacing silences with cues that instill confidence in customers that the AI actively engages.

Future-Proofing Customer Interaction

“Voice technology is increasingly becoming the default interface in customer service,” noted Rasmus Hauch, Chief Technology Officer of Boost.ai. “By delivering both immediate, natural interactions and the necessary enterprise-grade security, we equip businesses with the essential tools to engage with their customers in the most authentic manner, all the while upholding safety, accuracy, and trust.”

The next phase of Boost.ai’s voice technology will feature a groundbreaking hybrid system called Adaptive Voice, which seamlessly integrates functionalities of both Express and Enterprise options within a single conversation. This innovative model will support brisk and interactive dialogues for simpler tasks while transitioning to a more controlled approach when complex or regulatory demands ensue. This forward-thinking strategy aims to achieve agility and reassurance without sacrificing effectiveness.

Available now to Boost.ai’s clientele, these enhancements reflect the company’s steadfast commitment to advancing customer experience in a voice-centric world. Interested parties are encouraged to explore the innovations further by visiting Boost.ai.

About Boost.ai

Recognized as a trusted leader in AI-driven customer experience solutions, especially within regulated industries, Boost.ai’s platform is built on principles of security, speed, and scalability. With a proven record of over 650 successful deployments and more than 150 million automated conversations handled, Boost.ai enables enterprises globally to resolve issues efficiently and automate processes confidently. This robust performance and enterprise reliability affirm Boost.ai as the go-to partner for premier brands, underscored by its recognition as a leader in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms.