#United States #Palo Alto #Customer Experience #Liberate Voice AI #Strong Tie Insurance

Revolutionizing Customer Service in Insurance

The insurance industry is witnessing a groundbreaking shift in customer service, with Strong Tie Insurance Services leading the way in redefining traditional standards. By integrating Liberate's Voice AI, Strong Tie is not only enhancing the efficiency of their customer interactions but also ensuring 24/7 support in a manner that feels human-like and engaging.

A New Era of Accessibility

With a notable commitment to diverse communities, Strong Tie recognizes the importance of offering support in multiple languages. The incorporation of Liberate Voice AI empowers the insurance agency to engage with clients in both English and Spanish, effectively catering to a vast and varied customer base. This multilingual service is an invaluable asset, particularly in regions with significant Spanish-speaking populations.

The technology behind Liberate's Voice AI allows for seamless communication, enabling about 80% of incoming calls to be resolved without needing to transfer customers to human representatives. This level of efficiency ensures that clients experience virtually no wait times, enhancing overall satisfaction.

A Longstanding Commitment to Customer Care

Founded nearly three decades ago, Strong Tie Insurance has built its reputation on exceptional service and unwavering commitment to client needs. Offering both personal and commercial insurance, their reach extends across several states including California, Washington, Oregon, Texas, Nevada, and Arizona.

Efrain Ferrer, the Owner and President, remarked, “At Strong Tie, delivering exceptional customer service has always been at the heart of everything we do. Our partnership with Liberate reflects our continued investment in innovation that prioritizes our customers.” This shift signals a broader trend in the industry: using technology not merely to cope with operational challenges but to enhance the quality and speed of services offered.

The Significance of Compliance and Expertise

Strong Tie's decision to partner with Liberate was driven by the latter's deep expertise in the insurance sector and their ability to implement solutions quickly. Meeting stringent compliance requirements such as SOC2, HIPAA, CCPA, and PCI DSS, Liberate ensures that confidentiality and security remain paramount while engaging with clients.

Amrish Singh, CEO of Liberate, pointed out that “Today’s insurance customers expect fast, empathetic support, on their terms, in their language, and at any hour.” The capabilities of Liberate's Voice AI technology are designed to meet these evolving expectations, allowing agencies like Strong Tie to grow dynamically without increasing operational costs.

Joining the AI Revolution

Strong Tie Insurance is part of a growing trend among innovative agencies in the insurance space leveraging technology to boost operational efficiencies and enhance customer loyalty. With Liberate Voice AI at their side, they're well-positioned to tackle the evolving challenges of the modern insurance landscape.

About Strong Tie Insurance

With a mission to protect individuals, families, and businesses alike, Strong Tie Insurance serves hundreds of thousands of clients through a range of insurance plans and options. Their collaborative partnerships with various businesses, including contractors and rental companies, exemplify their dedication to resolving issues swiftly while consistently exceeding expectations.

For more information, visit Strong Tie Insurance's website: strongtieinsurance.com.

About Liberate Innovations Inc.

Liberate is at the forefront of transforming the insurance industry with its AI solutions, which streamline customer interaction across multiple platforms. From phone calls to SMS, their technology is crafted to engage clients empathetically and effectively. With rapid deployment and minimal integration overhead, Liberate continues to set the standard for excellent service within the industry.

To learn more, visit Liberate's page: liberateinc.com.