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Time Leap Launches Hotel DX Solution Map 2025

Time Leap Inc., headquartered in Chiyoda, Tokyo, has released the much-anticipated Hotel DX Solution Map 2025 on July 3, 2025. This initiative aims to provide valuable solutions to combat the ongoing labor shortages in the hotel sector by showcasing various services focused on automation, efficiency, and workforce utilization.

Background of the Initiative

The hospitality market experienced a significant reduction due to the COVID-19 pandemic in 2020, but steady recovery has been noted in the subsequent years. Predictions for 2024 indicate a possibility of reaching record levels of prosperity within the sector, especially fueled by a surge in inbound tourism. Notably, in April 2025, the expected number of visitors from overseas could hit approximately 3.9 million, marking a historic monthly high.

Despite this encouraging growth, the challenge of labor shortages continues to loom large. A recent survey by Teikoku Databank revealed that the labor shortage ratio in the hotel industry remains over 51.8%, indicating that more than half of the businesses face staffing issues. This crisis has led to an unprecedented number of bankruptcies attributed to labor shortages, underlining the urgency of addressing this challenge across the industry.

Challenges to Implementing DX

In the hustle and bustle of daily operations, hoteliers often find it difficult to allocate time for researching new digital transformation (DX) solutions that could alleviate staffing issues. Numerous clients of Time Leap's remote service RURA have expressed concerns about the lack of consolidated information while exploring options for minimizing workforce needs amidst these shortages.

In response to these pressing concerns, Time Leap built upon last year's Hotel Labor Shortage Service Chaos Map by leveraging insights and experiences from the RURA service. The newly designed DX Solution Map provides a clear overview of various services beneficial for addressing labor shortages in hotels, updated to include services segmented by customer experience throughout their stay—from booking to check-out.

Comprehensive Solutions Offered

The Hotel DX Solution Map outlines 66 distinct services across key areas of the customer experience in a hotel, including:

• - Pre-booking: reservation management, inquiry handling, telephonic responses, revenue management.
• - Check-in: remote hospitality, self-check-in kiosks, smart check-in processes.
• - During Stay: in-house navigation, restaurant operations, smart locks.
• - Check-out: billing and payments, cleaning services, security matters.
• - Post-departure: surveys, reviews management and analysis, customer relationship management (CRM).

What is RURA?

RURA is an innovative remote hospitality service that allows customer interaction from a distance via the internet. Responding staff can engage in face-to-face interactions through screens or utilize avatars for service delivery. This model enables a small team to manage multiple locations effectively; for instance, three staff members can handle the reception duties of approximately 30 establishments. By allowing a portion of hospitality tasks to be conducted remotely, RURA facilitates improved operational efficiency and fosters new working styles within the customer service industry.

For more detailed information on RURA, please visit: RURA Service.

About Time Leap Inc.

Established on June 3, 2019, Time Leap Inc. aims to create a world where people can allocate their time to the most valuable pursuits. The remote hospitality service RURA is a significant part of this vision, enabling enhanced efficiency and innovative work styles in the hospitality sector while adhering to COVID-19 precautions.

Company Overview

• - Company Name: Time Leap Inc.
• - Established: June 3, 2019
• - Capital: 935.84 million yen (including capital reserves)
• - Address: 3F, Iron Building, 1-9-1 Iwamoto-cho, Chiyoda-ku, Tokyo
• - Business Overview: Development and provision of the remote hospitality service RURA
• - Website: Time Leap.

Download the Solution Map

The Hotel DX Solution Map can be downloaded free of charge from the following link: Download Here. Please note that the document compiled by Time Leap does not guarantee comprehensive accuracy and should be cross-referenced with other published data.

For any inquiries regarding the contents or corrections, please reach out using the contact details below:

• - Email: info@timeleap.co.jp
• - Tel: 03-5825-4576