#Japan #Tokyo #IVRy #Credit Saison #Phone Automation

Credit Saison Integrates IVRy Automated Response Service

Credit Saison, a leading financial services company in Japan, recently announced the implementation of the IVRy automated telephone response service within its headquarters' general affairs department. This significant upgrade aims to streamline phone operations and enhance business efficiency.

Background of IVRy Implementation

With a mission to be a forefront service company, Credit Saison strives to establish itself as a GLOBAL NEO FINANCE COMPANY, hoping to provide a comprehensive range of services with finance at their core. The company receives approximately 2,000 inquiry calls monthly, many of which require callers to be redirected to different departments. This manual process not only wastes time but also causes frustration for clients.

Realizing the necessity for modernization, Credit Saison opted for IVRy to automate these responses, thus maintaining support quality while significantly lightening the workload of their staff. This change not only reflects Credit Saison’s commitment to digital transformation (DX) but also underscores its focus on operational efficiency.

Benefits from IVRy Adoption

The introduction of IVRy has greatly reduced the manual labor involved in phone inquiries, cutting response times by an impressive 80%. This not only allows general affairs staff to concentrate on other vital tasks but also prepares them to handle exceptional circumstances. For instance, during a natural disaster like a typhoon, the system can quickly adapt to announce changes in business hours or critical information, ensuring smooth customer communication during emergencies.

Usage of IVRy at Credit Saison

The primary applications of IVRy in the general affairs department include:

• - Routing Calls Efficiently: Callers are automatically guided to the right department based on their inquiries concerning cards, loans, or other topics, minimizing the need for staff intervention.
• - Managing Emergency Calls: In times of natural disaster, the automated system allows for swift changes in messaging, ensuring that essential information reaches customers promptly without the need for complete staff presence.
• - Analyzing Call Data: Previously handled manually, call statistics can now be gathered automatically. This data helps improve customer service quality and streamline operations further.

Insights from Key Stakeholders

As noted by Toshihiko Bando from Credit Saison, the deployment of IVRy has significantly reduced the burden of telephone operations, resulting in staff refocusing on essential tasks. The versatility of IVRy’s features has proved invaluable for expediting responses during crises.

Ryoji Okunishi, the CEO of IVRy, expressed his honor in partnering with Credit Saison, indicating that IVRy seeks to enhance workplace efficiency by letting machines handle routine inquiries, thus allowing staff to focus on higher-value tasks. He believes that the high customization capabilities of IVRy are crucial, especially in emergency situations where rapid response is vital.

About Credit Saison

Operating for over 40 years, Credit Saison has become a pioneer in the credit card and payment services industry. They have introduced innovations such as immediate credit, silence payments, and perpetual points. The company continues to diversify by leveraging its payment expertise across finance and global sectors.

By encouraging synergistic partnerships beyond industry boundaries, Credit Saison aims to elevate customer satisfaction continually.

For more information about Credit Saison, visit their corporate page.

Conclusion

The collaboration between Credit Saison and IVRy exemplifies how digital solutions can lead to vast improvements in operational efficiency and customer service. As IVRy continues to evolve, it aims to tackle broader issues within corporate environments, ultimately fostering enhanced productivity and service excellence throughout the industry.

Discover more about IVRy and its features here.