#Japan #Tokyo #Customer Support #Call Center #Online Seminar

Free Online Seminar on Telephone Etiquette and Techniques

Are you looking to improve your customer service skills? Mark your calendar for September 26, 2025, as Marketing Association Inc., based in Taito, Tokyo, is hosting an informative online seminar titled "Introducing Telephone Etiquette and Techniques by Call Center Experts". This free webinar aims to provide essential knowledge and practical skills necessary for effective telephone support.

What You Will Learn

Participants will gain foundational knowledge in telephone support during this engaging online session. Designed specifically for customer support representatives, this seminar will impart the expert telephone handling techniques utilized by call centers.

The program consists of lecture videos, followed by review quizzes, allowing participants to reinforce their understanding of the material covered.

This beginner’s course will primarily focus on how to use appropriate language during telephone communication and some key techniques for handling calls effectively. It’s an excellent opportunity for those with little experience in telephone support as well as those who aim to elevate the quality of their responses.

Rest assured that this is a virtual seminar, and participants' faces or voices will not be visible throughout the session, ensuring a comfortable learning environment.

Special Benefits for Participants

To enhance your seminar experience, those who complete the feedback survey at the end will receive a complimentary guide titled "Perfecting Telephone Support: A Collection of Techniques from Call Center Experts." We highly encourage you to take advantage of this opportunity!

Recommended For

This seminar is perfect for individuals who:

• - Have never learned the basics of telephone support.
• - Want to overcome the anxiety associated with phone communication.
• - Are unsure if they are using appropriate language as an operator.
• - Lack confidence in using polite language correctly.
• - Wish to train employees responsible for customer support.

How to Participate

1. You will receive a Zoom participation link via email after registration.
2. On the seminar day, our facilitator will guide you through the class, which includes a video presentation.
3. Following the video, participants will take a review quiz to consolidate their learning (using Zoom's polling feature).
4. Our instructor will provide an explanation of the quiz results.

Seminar Schedule

The timetable for the seminar is as follows:


Details and registration for the seminar can be accessed through our official website. After signing up, participants will receive an auto-reply with the URL to join the event.

Overview of the Seminar

• - Date: September 26, 2025
• - Time: 14:00 – 15:00 (Access starts at 13:55)
• - Format: Online via Zoom
• - Cost: Free
• - Organizer: Marketing Association Inc.

About Marketing Association Inc.

Company name: Marketing Association Inc.
CEO: Hirokazu Nakazono
Address: 1-1-15 Ikebukuro, Taito-ku, Tokyo, Minami Hoshin Ueno Building 1, 3, 4F
Capital: 17.5 million yen
Business Lines: Call center outsourcing, e-commerce operation outsourcing, and other BPO services.

For more information, please visit our corporate website: Marketing Association.
Learn about our customer support services: Customer Support Plus.
Explore e-commerce operation outsourcing: EC Operation Services.
Find out more at our educational media: Makete EC!.