DXC Technology and Wilton Re Celebrate Successful Cloud Migration of 400,000 Policies After Two Decades of Partnership

DXC Technology and Wilton Re: A Landmark Cloud Migration

In an impressive culmination of 20 years of collaboration, DXC Technology and Wilton Re have achieved a milestone by successfully migrating over 400,000 insurance policies to a modern cloud platform. This ambitious transformation represents one of the most substantial shifts in the operational history of DXC, aimed at enhancing Wilton Re’s efficiency and preparing for future advancements in artificial intelligence (AI).

Initially established as a partnership in 2005, DXC and Wilton Re have collectively navigated the complexities of the insurance landscape. Wilton Re has seen its portfolio grow from around 5,000 to over 500,000 policies over two decades, a testament to the successful integration of newly acquired life insurance and annuity portfolios.

Revolutionizing Operations

The migration to cloud-based systems was not just a technical upgrade; it was a strategic necessity. As Wilton Re expanded its portfolio, the need for seamless integration of diverse insurance businesses became increasingly critical. Every acquisition necessitated a careful conversion of legacy systems, data structures, and service processes without disrupting policyholder experiences.

To facilitate this, Wilton Re has standardized the usage of DXC’s Wealth Management Accelerator (wmA), a unified cloud-based policy administration platform. This strategic move aims to create a common operational environment for newly acquired portfolios, which would subsequently allow for quicker integrations and heightened operational efficiency.

Ray August, president of DXC Insurance Software and Business Process Services, praised the partnership, stating, “This transformation helps Wilton Re expand its business, integrate acquisitions more quickly, operate with greater efficiency, and provide improved experiences for its policyholders.”

Supporting Continuous Growth

DXC’s Business Process Services (BPS) has taken on significant responsibilities within Wilton Re's core insurance operations, which include policy management, claims processing, and customer service. Supporting over 13 million policies and contracts globally, with more than 200 successful legacy system conversions under its belt, DXC specializes in ensuring a smooth transition for policyholders, reinforcing the reliability and speed of integration for Wilton Re.

Throughout the partnership, the two companies have refined a scalable and repeatable conversion methodology alongside an operational model, which has proven instrumental in Wilton Re's impressive growth trajectory.

Future-Oriented Infrastructure

Now consolidated into the wmA platform, Wilton Re is well-positioned with a modern cloud infrastructure to implement future workflow capabilities augmented by artificial intelligence. This forward-looking approach lays the groundwork for ongoing innovation, operational efficiency, and capability enhancement as the company continues to grow.

DXC, with over 40 years of experience in the insurance sector, holds an esteemed position among the top 25 global insurers. As a leading provider of platforms, products, and services for the insurance industry, DXC empowers companies to modernize their core operations while improving customer experiences through AI-driven innovations.

Conclusion

The successful completion of the cloud migration is more than a pivotal achievement; it signifies the beginning of a new chapter in Wilton Re's journey. With the solid foundation established by DXC and Wilton Re's innovative outlook, they are poised for further growth and success in the dynamic world of insurance.