Tara Nardini Elevated to Senior Vice President of Customer Experience at Trintech

Trintech Promotes Tara Nardini to Senior Vice President, Customer Experience

On February 1, 2026, Trintech, renowned for its AI-driven Financial Close solutions, revealed the elevation of Tara Nardini to the position of Senior Vice President of Customer Experience. This strategic decision is aimed at reinforcing the organization's dedication to enhancing the customer journey, ensuring an outcome-driven experience from implementation to long-term value.

In her expanded role, Tara will oversee Trintech’s Customer Success, Professional Services, and Support divisions, all unified under a single customer experience strategy. Under the directives of Darren Heffernan, Trintech’s CEO, this alignment is believed to strengthen accountability and improve customer engagement. Heffernan stated, "Tara's understanding of customer needs and her proven leadership are essential as we scale up. It is crucial that we maintain a consistent and focused customer experience at every stage of their journey."

With over 20 years of expertise in customer leadership roles within SaaS and corporate environments, Tara is poised to take on these responsibilities effectively. Before her promotion, she significantly contributed to Trintech by overseeing Customer Success and Professional Services, demonstrating her capability in transforming post-sales organizations into strategic value drivers. Her tenure at Trintech has seen her enhancing global teams, boosting engagement, and aligning the delivery of services with the company’s broader growth strategy.

"This promotion emphasizes our commitment to customer experience as a critical differentiator in the market," Heffernan continued. "Under Tara’s stewardship, we aim to ensure our customers perceive consistency, clarity, and value at every interaction, especially as they depend on us for trust and confidence in their financial processes."

Tara expressed her excitement about her new role, stating, "I am honored to step into this position. Our focus is on delivering meaningful outcomes, accelerating value, and empowering finance and accounting teams to operate with confidence through every stage of their journey."

Trintech emphasizes the significance of a robust customer experience, as it aligns with its long-term growth vision for fiscal year 2027 and beyond. Trintech’s innovative AI Financial Close solutions serve a multitude of clients globally, streamlining financial processes, and enabling organizations to make strategic decisions based on enhanced data accuracy.

Headquartered in Plano, Texas, Trintech extends its influence through strategic partnerships and a global operational framework across various regions, including Europe, Australia, South America, Africa, and the Asia Pacific. The company's commitment to creating interconnected business networks sets a foundation for its continued excellence in the financial technology space.

For more information about Trintech and its innovative solutions, visit www.trintech.com.