#Japan #Tokyo #Voice AI #IVRy #Dialogue System

IVRy Awarded Patent for Voice Dialogue Technology

Introduction
In a significant move that highlights their innovation in artificial intelligence, IVRy, a company based in Minato, Tokyo, has officially secured a patent for its unique voice dialogue technology. This groundbreaking system allows users to select specific products or services through interactive conversations, marking a new milestone in the field of AI dialogue systems.

Patent Details

• - Patent Number: 7635948
• - Patent Holder: IVRy Co., Ltd.
• - Invention Title: Dialogue System, Dialogue Method, and Dialogue Program
• - Registration Date: February 17, 2025

This newly patented technology accurately captures user intent through voice or text, enabling the identification and selection of appropriate products or services from multiple options. The automation of procedures such as reservations and orders is a key feature of this innovation.

Challenges in Interactive AI

The evolution of large language models (LLMs) has led to the development of AI capable of natural interaction. However, ensuring accuracy in generating responses has remained a challenge, especially in tasks requiring precise execution, such as product selection or booking operations. The existing technologies often struggle with interactive processing, making it difficult to allow users to select specific items from various options like product types, booking dates, or service plans.

Overview of the Patented Technology

The patent obtained by IVRy addresses these challenges head-on. By integrating this technology into their voice dialogue AI SaaS, IVRy aims to:

1. Enhance Automation of Telephone Operations
Users can seamlessly interact with the AI to identify multiple product options or menu items. This versatility can be applied across numerous scenarios, including e-commerce orders or restaurant reservations.

2. Improve Customer Experience
Customers can easily identify and book the desired products or services in a conversational manner, which enhances the overall user experience.

3. Create Business Opportunities
By automating procedures requiring accuracy using voice dialogue AI, businesses can establish a 24/7 order and reservation system, preventing lost opportunities and contributing to revenue growth.

Features Leveraged from the Patent

IVRy collaborates with Recruit’s restaurant management application, 'Restaurant Board,' allowing AI to handle phone bookings, modifications, and cancellations around the clock.
Learn More About IVRy

Testimonials from Clients

Masaru Suzuki, Planning and Promotion Department, Monte Rosa Co., Ltd.
Location: Sushiya and Izakaya Uotami, Shinjuku West Exit Headquarters

Due to the location in Shinjuku West Exit, we receive a high volume of reservation and inquiry calls from lunchtime to late at night. During peak hours, our staff often can't answer calls, leading to neglect in serving on-site customers. With IVRy, we automized our initial phone responses, which was incredibly convenient. IVRy can address simple inquiries regarding business hours and locations automatically, allowing our staff to focus on direct customer service. Furthermore, IVRy gathers necessary information smoothly for reservations, ensuring that we are not missing any potential bookings during peak times or off-hours. Previously, we faced complaints regarding unreachable calls for customers; however, now with IVRy’s round-the-clock support, we feel reassured. Customers have expressed relief at waiting less for confirmation on reservation availability through AI interaction. This service is genuinely empowering for busy restaurants.

Words from CEO Ryoga Okunishi

“We are thrilled to have our technology development capabilities recognized through this patent acquisition. While the possibilities for AI dialogue systems are enormous, 'reliability' is crucial for executing actions like reservations. This technology ensures that businesses can confidently leverage advanced AI dialogue systems. Moving forward, we are committed to providing innovative technology that is accessible to all and advancing our mission of delivering the best technology to every company.”

Corporate Page URL: IVRy Corporate

The IVRy Voice Dialogue AI SaaS

Available to anyone starting at ¥2,980/month (excluding tax), IVRy’s dialogue AI SaaS allows users to freely configure call routing, offering automatic responses, reservation handling, recording, transcription, AI summarization, SMS notifications, and CRM customer management. Moreover, it supports calls from fixed lines starting with '03' and allows mobile connectivity as well.
Note: Basic fee ¥2,980 (excluding tax). Additional charges for phone number maintenance and usage may apply.

IVRy has been adopted by companies of all sizes and industries, issuing over 30,000 accounts across 95 sectors in all 47 prefectures by March 2025 and exceeding 40 million incoming calls.

While currently focused on phone-based products, IVRy plans to diversify its AI solutions to tackle issues such as labor shortages and customer harassment, thereby enhancing productivity and operational efficiency across Japan.

IVRy Utilization Video

View IVRy Use Cases
Phone Number Search Site
Information for Call Centers

Recruitment

IVRy is continuously looking for talented individuals who want to contribute to the growth of our innovative products.
Company Deck: IVRy Culture Deck
Careers Page: IVRy Careers
Product Development Recruitment Page: IVRy Development

Company Overview

- Company Name: IVRy Co., Ltd.
- CEO: Ryoga Okunishi
- Established: March 2019
- Location: 10F, Sumitomo Realty & Development Tokyo Mita Garden Tower, 3-5-19 Mita, Minato, Tokyo 108-0073
- Phone Number: 050-3204-4610
- Company Site: IVRy