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Mark-Taylor Residential Achieves No. 1 Spot in 2025 TALi Awards

Mark-Taylor Residential, a prominent figure in the multifamily development and property management landscape, has recently been recognized as the top company in the United States for resident satisfaction through the 2025 TALi Awards. This remarkable accolade, determined by the esteemed J Turner Research, highlights Mark-Taylor's commitment to creating high-quality living experiences amid a competitive real estate environment.

Recognition Among the Best

In a comprehensive evaluation covering approximately 1.35 million units across 5,370 apartment communities, Mark-Taylor emerged not just as a participant but as a clear leader by securing the premier position. This achievement is a testament to the company’s relentless focus on enhancing the overall living experience for residents. Furthermore, the organization proudly claimed 13 spots within the Top 100 of the conventional apartment communities category, illustrating its success and wide-reaching impact.

Joseph Batdorf, Co-founder and President of J Turner Research, expressed his admiration for Mark-Taylor, stating, "Congratulations to Mark Taylor for ranking as the top company with the highest average loyalty scores across their portfolio. This recognition is a testament to their teams' steadfast focus on delivering a consistently remarkable resident experience to earn their residents' loyalty throughout the year."

Emphasis on Resident Experience

The TALi Awards utilize an objective evaluation system based on feedback collected from resident surveys, measuring various aspects of service quality and resident relationship management. This methodological approach not only highlights the best performers in the industry but also allows companies to understand and respond to the critical factors driving resident satisfaction.

Mark-Taylor's ability to maintain such a high level of service is rooted in its people-first service philosophy and commitment to responsive management. The organization's CEO, John Carlson, emphasized the importance of this recognition, stating, "Earning number one in the nation is a tremendous honor and a reflection of our teams' daily dedication. We are proud to be recognized for the 5-star experiences we thoughtfully create for residents and the consistent operational excellence demonstrated at every community, especially amid a challenging market."

Building a Foundation of Trust and Satisfaction

Mark-Taylor's strategic focus encompasses a service philosophy centered on creating lasting positive impressions, ensuring that residents not only enjoy exceptional living spaces but also feel valued. This results in enhanced loyalty and satisfaction, which is vital for long-term retention in the competitive multifamily sector. The combination of white glove service, timeless quality, and meticulous attention to detail influences how residents perceive their homes and communities.

Having established its roots in Arizona and Nevada, Mark-Taylor Residential is now poised to set new benchmarks for the entire multifamily industry. Their accomplishment in the TALi Awards denotes not just a personal victory, but a wider influence on best practices and standards of excellence in apartment management across the nation.

About Mark-Taylor Companies

Founded in 1985, Mark-Taylor Companies has built a reputation as a leading developer, owner, and investment manager of luxury multifamily residences. The company’s mission has always been to create exceptional communities that resonate with residents, providing a sense of belonging and comfort. Recognized as Ranking Arizona's top multi-family management and builder for 15 consecutive years, Mark-Taylor continues to leverage its award-winning expertise through consulting services designed to elevate both resident experiences and operational efficiencies for clients nationwide.