#Japan #Customer Support #AI Collaboration #Shinjuku, Tokyo #TMJ

Overview of the Webinar

As the workforce diminishes and the evolution of AI accelerates, the enhancement of productivity in customer support and the improvement of customer experience have emerged as critical corporate objectives. The integration of AI, notably generative AI, holds immense promise for addressing these challenges. In this upcoming webinar, we aim to present comprehensive methodologies that foster a collaborative relationship between AI and human talents, thereby balancing customer experience and business growth.

Leveraging AI for operational efficiency allows businesses to allocate more time to improving productivity and customer satisfaction, ultimately driving success. This session will equip attendees with actionable insights that can be implemented immediately.

Webinar Details

Title

AI and Humans Co-Creating the Future of Customer Support—Accelerating Customer Experience Enhancement and Business Growth through AI Utilization

Date and Time

Live Broadcast: Thursday, October 2, 2025, from 1:00 PM to 2:40 PM
Recorded Broadcast: Available on Friday, October 3, 2025, from 10:00 AM to 11:40 AM or from 1:00 PM to 2:40 PM.
Participants can select preferred viewing times.
All registered attendees will receive a one-week access link for missed sessions; don't hesitate to apply even if the above dates don't suit your schedule!
* Please note that Q&A will not be available for recorded sessions.

Format

• - Online broadcast (registration required, free of charge)

Participation

• - Free (registration required)

Host

• - Rakus Inc.

Registration

• - Register Here

Agenda

Part 1: Cloud Circus Co., Ltd.

Explaining AI x Tech Touch Initiatives to Enhance Self-resolution Capability by Achieving Customer Understanding and Capability

Part 2: TMJ Co., Ltd.

Transforming with Generative AI: Next-Generation Knowledge Management Strategy—New Approaches to Eliminate Knowledge Gaps Among Operators and Enhance Response Quality

Part 3: Rakus Inc.

Strategies for Email Response Management to Maintain Customer Satisfaction—Mechanisms to Prevent Errors and Speed up Initial Response Using Generative AI

Part 4: PR TIMES, Inc.

Reforming Customer Contact!—Methods for Improving CX by Increasing Self-resolution Rates with FAQ and AI Chatbots

Speaker from TMJ

Masaaki Miyakawa, Director of the Digital AI Department
With extensive experience at Benesse Group and Secom Group, Masaaki has held various leadership roles within the sales department. Since 2024, he has been responsible for planning and developing the “TMJ Generative Solution,” a service supporting next-generation contact center operations. His profound knowledge and proven track record of implementing generative AI in contact centers position him as a key driver of industry innovation.

About TMJ

TMJ was established in 1992 as a spin-off from Fukutake Shoten Co., Ltd. (now Benesse Corporation), initially serving as an in-house call center. By harnessing production and quality management expertise developed through a unique ongoing membership-based business model, TMJ offers an array of services, including the design and operation of call centers for diverse clients. In 2017, TMJ became a wholly-owned subsidiary of Secom Co., Ltd., leveraging its robust and secure group network to support the success of client businesses.

Note: Information published in this press release is current as of the release date and may be subject to change without notice.