Genesis Security Achieves 62% Reduction in False Alarms through AI Integration

Genesis Security Achieves 62% Reduction in False Alarms

In an impressive feat, Genesis Security has integrated Milestone XProtect Corporate with Actuate's advanced AI analytics, resulting in a significant reduction of false alarms. This integration was designed to address the longstanding issue of excessive false alerts in the security monitoring sector, particularly in Puerto Rico, where Genesis operates.

Genesis Security, a prominent security integrator on the island, has been providing robust security solutions across various sectors, including residential communities, airports, and entertainment venues. Historically, their operators faced an overwhelming challenge, receiving more than 96,000 motion-based alerts daily. This flood of notifications made it incredibly difficult to discern genuine threats from false alarms, which in turn hampered timely response capabilities.

The integration of Milestone's Video Management Software (VMS) and Actuate's AI technology has drastically changed this scenario. By implementing AI-powered filtering, Genesis successfully reduced the number of daily alerts from 96,000 to around 37,000 verified events. This transformation has not only enhanced the accuracy of threat detection but also significantly accelerated emergency responses.

Yasel Morales, CIO of Genesis Security, highlighted the crucial role of Actuate in this achievement, stating, "Actuate has been key to reducing false alarms and increasing real-time threat detection." The resulting system utilizes a combination of camera feeds from various manufacturers, facilitated by the open architecture of Milestone's platform. This flexibility allows Genesis to deploy cameras across thousands of sites, enabling comprehensive surveillance.

The AI system works efficiently by monitoring for motion and only processing JPEG images when necessary, thus conserving bandwidth across the diverse geography of Puerto Rico. For more sophisticated analytics, such as gun detection, Actuate retrieves higher-resolution streams through Milestone's ONVIF network bridge, which feeds alerts directly into the event server to ensure quick responses to real threats.

Moreover, the system specifically identifies various threats, including intrusions, crowd formations, loitering, and weapon detection. This capability enables monitoring operators to concentrate on actionable intelligence rather than being distracted by false alarms. As Ken Francis, CEO of Actuate, mentioned, "Video verification is a dramatic improvement for law enforcement because they can visually confirm a threat before responding."

Furthermore, when a verified threat arises, operators utilize Milestone's real-time map visualization tools to follow individuals of interest across multiple camera feeds. They can also trigger loudspeakers to deter potential intruders while dispatching the closest security personnel simultaneously. Genesis boasts over 60 operational units available round-the-clock, ensuring rapid on-site assistance.

The infrastructure in Puerto Rico presents unique challenges due to its diverse terrain and issues such as electrical instability. Genesis has successfully navigated these by implementing key features, including:

- Redundant video servers with automatic failover
- Hybrid fiber, wireless, and LTE connectivity
- Distributed Seneca servers at client sites, interconnected through Milestone Interconnect

These measures ensure uninterrupted surveillance, even under adverse conditions where power or communication lines may fail.

Genesis Security’s achievement serves as a testament to the potential of integrated, AI-driven security solutions. Tim Palmquist, Vice President of Sales at Milestone Systems, commented on the company’s innovative approach: "Genesis's success shows what's possible when open-platform video technology and AI work together. They've turned massive alert volumes into actionable intelligence and developed a scalable monitoring model that delivers real-world results."

Boasting a workforce of over 5,000 employees and a diverse client base, Genesis is setting a new standard in the realm of security monitoring. More than 20 residential communities have transitioned from traditional guarding services to this advanced virtual monitoring approach, making Genesis's model an ideal template for future multi-site security transformations.

With its commitment to excellence and innovation, Genesis Security is not only addressing current security challenges but is also paving the way for smarter, scalable security solutions across the industry.