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Amtelco Introduces Ellie® at HIMSS25

Amtelco, a well-known name in the communication applications world, is eager to showcase its latest innovation, Ellie®, at the upcoming HIMSS Global Health Conference and Exhibition, scheduled to take place from March 3-6, 2025, in bustling Las Vegas, Nevada. This year marks the company's 27th consecutive participation in this respected annual event.

As healthcare facilities grapple with rising call volumes, particularly during peak hours, the introduction of Ellie® comes as a timely and impactful solution. This AI-powered intelligent virtual agent is designed to support operators by automating and optimizing call handling processes, consequently reducing waiting times for callers who often find themselves on hold for too long.

What is Ellie®?

Ellie® functions as a dynamic assistant in call centers, specifically tailored for healthcare providers. The prominent features include:

• - Automating Live Calls: Depending on defined criteria such as incoming call volume and current wait times, facilities can choose to have specific calls directed to Ellie® automatically.
• - Transferring Live Calls: If an operator feels overwhelmed, they can seamlessly transition a live call to Ellie® for additional assistance, allowing agents to focus on more complex inquiries.
• - Utilizing Existing Scripts: Billed as an adept learner, Ellie® is capable of comprehending and implementing existing call scripts, which helps streamline the interactions further.

Tom Curtin, CEO of Amtelco, commented, “Ellie supports hospital contact centers by partnering with agents to improve caller experience while simultaneously easing the operator workload. Thanks to its large language model and natural language processing abilities, Ellie® offers a human-like interaction, improving service both for patients and staff.”

The decision to name the AI agent Ellie® was a meaningful tribute to Eleanor Curtin, a co-founder of Amtelco and a well-respected figure within the Curtin family. This choice emphasizes the product's importance to the company and its commitment to honoring its roots.

The Legacy of Amtelco

Founded in 1976, Amtelco has established itself as a leader in communication technologies, with a specific focus on healthcare applications since 1997. The company's continuing evolution toward AI-driven, cloud-based solutions ensures they meet the ever-changing demands of the healthcare industry. In 2011, they rolled out a secure messaging app compliant with HIPAA, underpinning their dedication to innovation and security in communication practices.

With extensive systems deployed across the United States and over 20 countries, Amtelco's reach is growing, aided by its diverse sales and customer service teams located in several nations including Canada, New Zealand, and Australia.

As HIMSS25 approaches, attendees can visit booth 1521 to experience Ellie® firsthand and witness how this remarkable technology can revolutionize healthcare communication. For more detailed information about Amtelco and their offerings, please explore their website at amtelco.com.

In summary, Amtelco's introduction of Ellie® not only signifies a leap forward in call center dynamics but also reflects a deep-rooted commitment to enhancing patient and staff satisfaction in the healthcare environment. The company's presence at HIMSS25 is an exciting opportunity for industry leaders and innovators to engage with transformative technologies that are shaping the future of healthcare communications.